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A major issue with the premise of this article (Reply to this comment)
by randis4927
The author says that insuring an appliance is foolish because she purchased two appliances that had problems shortly after the manufacturer's warranty expired. What happens, though, when you're, say, 30 months into ownership and you have a problem? Or 4 years? Do you honestly think the manufacturer is going to do anything for you? No, they won't.
They won't because there's this thing called "being reasonable." By helping someone out shortly after warranty (usually 3-4 months tops), they're being reasonable. However, outside of that, they're being suckers, and the customer is left with two options: bully or cave. At that point, the customer has probably dug their heels in and wouldn't dare lose face by admitting defeat, so the next step is to the up the ante. Will that solve anything? Nope, but it's sure as heck going to be stressful for all involved.
Would you rather spend weeks on the phone, fighting a battle you will never win, stressing yourself out, and all the while making no progress on getting your problem fixed, or would you rather make a single phone call, have the problem diagnosed, parts ordered and then installed (or have the item replaced), and in the same amount of time have the problem solved?
Of course, that's not to mention the other things that some plans cover, like annual maintenance checks, discounts on non-covered repairs, and repairs due to power surges.
There's nothing wrong with being a squeaky wheel, but if that wheel squeaks for far too long and far too loud, eventually that wheel will get replaced.
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Jan 22 '09
6:28 pm PST
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Frigidaire Freezer Won't Last (Reply to this comment)
by agksimon
I bought a 20 cubic foot Frigidaire freezer and the drawer slides pulled out of the sides of the freezer within a year. Next, the temperature alarm shorted out after two years and a service man had to come out and disconnect the alarm, as there was a short in the system that he couldn't get at. Then after five years, the unit wouldn't cool down below 22 degrees.
I bought an Amana and couldn't be happier. Much better built.
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Apr 03 '05
6:09 pm PDT
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Re: Appliance Life Expectancy (Reply to this comment)
by honiemom
AM IN THE PROCESS OF GETTING A STACKABLE WASHER/
DRYER. LOOKING AT THE MAYTAG NEPTUNE.WOULD YOU TELL ME WHAT YOU PURCHASED,AND PROBLEMS YOU HAD WITH THEM? THANKS!
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Jan 09 '05
9:57 am PST
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Appliance Life Expectancy (Reply to this comment)
by peraas
Thank you for such a good information. Maytag has aggreed to take their Neptune junk back and will send me the proration. I am able to use your information to figure out if their offer is fair and just.
Anyone who is thinking of buying Maytag Neptune, my suggestion is if you must buy a Maytag, start save money, because few years later, you'll need to spend your savings to buy their parts, pay for their service technician, and doctor bills. You'll developed allergy and asthma, and if you take your laundry to the laundromateria to do your laundry, you'll eventually hurt your back.
My nightmares and frustrations with Maytag is coming to an end.
Holly Word
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Nov 04 '03
7:38 pm PST
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Be more responsible with your advice... (Reply to this comment)
by theunc
I sell extended warranties for a reputable company, and I have done so now for years. Anyone who out and out tells you they sold something they thought was a "rip-off" because they were "pressured" into it, is morally-bankrupt, and therefore, not to be trusted or believed. I'd NEVER sell anything that I thought was a rip-off. I sell extended warranties because I KNOW appliances and electronics are not made the way they used to be. The evolution of capitalism, mass-production and monopolies guarantees this. However, the key reason that appliances, and especially electronics, cost less to buy today then they did ten years ago is that the INSURANCE HAS BEEN STRIPPED FROM THEM. Do yourself a favor and check into it. How long was the manufacturer's warranty on your parents' dishwasher, television, washing machine, fridge, etc. The former Sears store-owner who suggests you don't buy the extension on your range or fridge, tells you in the same breath that their Frigidaire fridge and Maytag range broke down "minutes" after the manufacturer's warranty expired -- and these are reputable names, and this is a person who OWNED an appliance store, and logically, should have known what to buy and what not to buy. Anyone who would suggest that you not insure an appliance or electronic item that probably costs more to repair than to replace, and then tells you to "complain" until you get results is irresponsible at best. I have always thought, and actually, I have heard from many of my customers that Sears is a reputable company that would bend over backwards to make sure their customers were well taken care of. Sears is our competitor, but everyone I work with speaks highly of the company and shows them a great deal of respect. If what you say is true, I'm surprised that you would associate yourself with a company that you say is ripping people off. But then again, I don't entirely believe you. Where I sell warranties, I witness MANY fridges, ceran-top ranges, dishwashers, televisions, etc., etc., replaced, exchanged, maintained and repaired. As a responsible Sales Associate, I am intimately involved with the customer-service issues that comprise a great deal of the work I attend to on a daily basis. The competitive nature of the business I am in dictates that our company treat our customers with careful respect and integrity, because, HONESTLY, repeat business is all we have. I find it hard to believe that any adult could be "pressured" into doing anything they find downright wrong unless they already lacked integrity. It's time to grow up and get your priorities straight. I pity the person who takes your advice and gets stuck with the bill.
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Aug 10 '03
5:00 pm PDT
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Be more responsible with your advice... (Reply to this comment)
by theunc
I sell extended warranties for a reputable company, and I have done so now for years. Anyone who out and out tells you they sold something they thought was a "rip-off" because they were "pressured" into it, is morally-bankrupt, and therefore, not to be trusted or believed. I'd NEVER sell anything that I thought was a rip-off. I sell extended warranties because I KNOW appliances and electronics are not made the way they used to be. The evolution of capitalism, mass-production and monopolies guarantees this. However, the key reason that appliances, and especially electronics, cost less to buy today then they did ten years ago is that the INSURANCE HAS BEEN STRIPPED FROM THEM. Do yourself a favor and check into it. How long was the manufacturer's warranty on your parents' dishwasher, television, washing machine, fridge, etc. The former Sears store-owner who suggests you don't buy the extension on your range or fridge, tells you in the same breath that their Frigidaire fridge and Maytag range broke down "minutes" after the manufacturer's warranty expired -- and these are reputable names, and this is a person who OWNED an appliance store, and logically, should have known what to buy and what not to buy. Anyone who would suggest that you not insure an appliance or electronic item that probably costs more to repair than to replace, and then tells you to "complain" until you get results is irresponsible at best. I have always thought, and actually, I have heard from many of my customers that Sears is a reputable company that would bend over backwards to make sure their customers were well taken care of. Sears is our competitor, but everyone I work with speaks highly of the company and shows them a great deal of respect. If what you say is true, I'm surprised that you would associate yourself with a company that you say is ripping people off. But then again, I don't entirely believe you. Where I sell warranties, I witness MANY fridges, ceran-top ranges, dishwashers, televisions, etc., etc., replaced, exchanged, maintained and repaired. As a responsible Sales Associate, I am intimately involved with the customer-service issues that comprise a great deal of the work I attend to on a daily basis. The competitive nature of the business I am in dictates that our company treat our customers with careful respect and integrity, because, HONESTLY, repeat business is all we have. I find it hard to believe that any adult could be "pressured" into doing anything they find downright wrong unless they already lacked integrity. It's time to grow up and get your priorities straight. I pity the person who takes your advice and gets stuck with the bill.
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Aug 10 '03
4:57 pm PDT
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... (Reply to this comment)
by prfstars
I have a fairly new Frigidaire refrigerator, and at ten months, it had the exact problem you described. It turns out that Frigidaire shipped the model I have with a faulty control board, which had to be replaced not once but twice. The repairman told me that this was a very common problem with this model, and that Frigidaire is replacing the control boards, even after the warranty expires.
Wouldn't it be nice if they acknowledged the problem and replaced the boards before they break? I'm sure there are people with broken fridges who don't know that it's a design flaw, and that Frigidaire will still fix it after the warranty expires.
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Dec 06 '02
10:36 pm PST
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It's great to see this in print! (Reply to this comment)
by a_southern_mom
I've told people this a thousand times; and I'm so happy to see someone else that has had the same experience!
Thanks so much for writing this review! I think it's prudent good sense!
Becky
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Dec 06 '02
1:06 am PST
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Excellent advice (Reply to this comment)
by pambo
I have, on several occasions, had someone attempt to twist my arm into spending almost or the same amount of the item itself on the extended warranty. whoever thought this idea should be smacked! thanks for a great reminder.
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Dec 02 '02
6:38 pm PST
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