HORRIBLE! Worst online buying experience EVER and fraud on 'express' shipping.
Written: Jan 06 '07
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Horrible experience -
I ordered a christmas gift on (approx) Dec 16th, paying for expedited order processing.
I noticed just after clicking the submit button that I had made a mistake on the suite number. Not even a minute had passed before noting the mistake. Writing an immediate email to customer service requesting the correction was futile - the item was shipped approximately 5 days later, with the email answered many more - Dec. 23rd.
Below is a string of emails with their customer service department - I am now returning the item and disputing the entire charge on my credit card. This is the worst shopping experience I have ever had online. DON'T ORDER FROM THEM
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My final email/thoughts -
If there's a busy christmas season, it would be your responsibility to make sure your staff is fully staffed, as this was known a year in advance.
> Dear Valued Client,
>
> Thank you for contacting collectiblestoday.com.
>
> We are always pleased to hear from our clients and appreciate you
> giving us the opportunity to be of assistance.
>
> We apologize for the inconveniences. With the busy Christmas season we
> were unable to answer emails as quickly as we'd have liked to. However,
> we cannot issue a refund due to the order being processed online. Sorry
> for any inconveniences.
>
> Please respond to this email if we may be of further assistance. Be
> sure to visit the collectiblestoday.com online store by clicking on the
> following hyperlink: http://www.collectiblestoday.com
>
> Sincerely,
>
> Rebecca Jones
> collectiblestoday.com Customer Service
> RJ:/jnd
>
>
>>>> "John Young" < 12/23/2006 7:39:24 PM >>>
>
>
> It's unfortunate that emails are only replied to and checked after
> multiple
> days have passed.
>
> To compensate for the hassle that has been involved and what I believe
> to be
> an issue with the speed of your email communication, I would like to
> ask for
> the fees for my shipping to be refunded - I believe that I paid extra
> for
> "express" shipping which I don't feel worked as it should have, in
> addition
> to the normal fee.
>
> I'm delighted with the item, ,but not the fact that I had to bother
> another
> office to get it and feel the mistake could have been corrected
> earlier.
>
> Please let me know your thoughts.
>
> Regards,
> John
>
> -----Original Message-----
> From: Rebecca Jones [mailto:rebecaj@collectiblestoday.com] On Behalf
> Of
> rjonescsr
> Sent: Saturday, December 23, 2006 9:27 AM
> Subject: Re: Thank you for your order!
>
> Dear Valued Client,
>
>
>
> Thank you for contacting collectiblestoday.com.
>
>
>
> Thank you for notifying us of your address change. Unfortunately, by
> the
> time we received your e-mail, your order had already been shipped and
> it was
> too late for us to intercept the package. We apologize for any
> inconvenience this may cause.
>
>
>
> Your collectible was shipped on 12/19/06. You can expect to receive
> shipment
> within 2-3 weeks from the ship date. If you have not received it within
> 30
> days from the ship date, please contact us.
>
>
>
>
>
> Please respond to this email if we may be of further assistance. Be
> sure to
> visit the collectiblestoday.com online store by clicking on the
> following
> hyperlink: http://www.collectiblestoday.com
>
>
>
> Sincerely,
>
>
>
> Rebecca Jones
>
> collectiblestoday.com Customer Service
>
> RJ:/oll
>
>
>
>
>
> -----Original Message-----
>
>
> Sent: Saturday, December 16, 2006 02:36 AM
>
> To:
>
> Subject: Re: Thank you for your order!
>
>
>
> Good morning,
>
>
>
> I've made a mistake on this one. It's actually suite 310.
>
>
>
> Can the shipping address please be modified before it's sent out? this
> is
>
> a christmas gift so I paid for the upgraded shipping and would hate to
>
> have the item returned.
Recommended:
No
What product did you purchase or try to purchase? Wicked Witch christmas ornament
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Epinions.com ID:
newgame1978
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Reviews written: 1
Trusted by: 0 members
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