An absolutely frustrating online shopping experience
Written: Jan 12 '07
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OOOHHHH This is THE WORST ONLINE EXPERIENCE I HAVE EVER HAD! As I type, I'm on hold with an nflshop.com operator (the 5th time I've called since I foolishly decided to shop here) and I'm sure she's just leaving me on hold out of pure maliciousness, because she is completely unable to do anything about the missing item I ordered 6 weeks ago.
Okay, after 10 minutes on hold, I've just been disconnected. Nice. I'm trying again.
The automated system is rotten, like all automated systems. Here's the secret when you want a human: say REPRESENTATIVE.
I ordered a customized football jersey 7 weeks ago. It was supposedly shipped 3 weeks ago. Purolator doesn't know anything about this supposed shipment. Nflshop.com has put in a courier claim to find out where the item is, and that takes 7-10 business days they say. That's what I found out from this latest phone call.
Ordering the shirt was a hassle. After inputting all payment details, I clicked "continue" and was taken back to the main page. Huh? Did that mean I had made the order successfully? Usually a confirmation number is given. I phoned, and they didn't know. Call back in a few hours, they said. Eventually I was told that the order did not go through. So I tried to buy the jersey again. The size I was trying to purchase was no longer available. So I bought a slightly bigger size. I phoned an operator and asked for more information about this larger size -- a size large to be precise. One operator told me it would fit a man's 50" chest. Another operator told me the shirt was 50" across at the chest. Hmmm. Since I still don't have the jersey, I'm still wondering which it will be. 50" is a pretty big chest. My man is big, but he's no football player. Some day this shirt may arrive. Hopefully in time for the Superbowl, although I wouldn't bet the farm on it.
Nflshop.com should absolutely be avoided unless you enjoy being frustrated and ticked off and like spending a lot of money for xmas presents that never arrive.
Recommended:
No
What product did you purchase or try to purchase? Customized football jersey
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About the Author
Reviews written: 6
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