Travel benefits do not add up
Written: Jan 19 '07
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I was planning to travel to Vienna from Dulles/Washington with my wife in September 2006. Since I am a business platinum member of American Express, I thought I would take advantage of their travel services which offers two tickets for the price of one. Prior to calling American Express, I obtained a quote from Austrian Airlines. They quoted me a price of $2510 for one person round trip. American Express's quote was $6824. From my point of view, the most I should have to pay would be $5020 not $13648! I ended up talking with four individuals in the Platinum Travel Services department, none of which could resolve the overcharge issue. After that, I spoke with a very pleasant lady in the Executive Services department. She was very sympathetic and assured me that the issue would be resolved and to call back in two days. After two days, she said she was surprised no one had responded and that I would be hearing from them. Two days later no response. I called again at that point and spoke with the same lady who said that the Travel Services department's lack of response was "not acceptable" and she would contact them again. She advised me to wait to hear from them before purchasing my tickets. Needless to say, two days later, no response. This time when I called back I received an answering machine. My conclusion: Either American Express does not want to assume their responsibility or are too arrogant to address issues when confronted with them. Maybe they do not want to face potential fraud/abuse issues when a loyal customer (I have been with American Express since 1977.) requests a reasonable answer. Or, perhaps they simply do not care (as it has been demonstrated with me). I strongly advise anyone considering an American Express Business Platinum to reconsider before applying. How many customers using the travel benefits check their fare rates? How many customers are they really ripping off?
Recommended:
No
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Epinions.com ID:
ruraldoc
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Reviews written: 1
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