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My Office Items
Overall service rating:  Store Rating: 4.5
Reviewed by 828 customers
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Review Summary About the Author

Smart aleck Customer Service=Bad place to shop.

Written: Jan 18 '07

Store Rating: 1.0

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Full Review
I was happy to find some hard to find colored pencils on this site. I ordered them, I clicked on the little "calculate shipping costs" button, and it said the price, and directly underneath, it said, "Over $50.00, free shipping." It was one of the options. Then, I get to the final screen. It showed a shipping charge of $23.00. Which is ridiculous. Especially since what I was ordering was about $4.00 each. We met the $50.00 requirement, and they wouldnt give us the free shipping.
I wrote a letter to their customer service asking why. They told me and I quote, "You need to take that up with FEDEX. We charge the same as them."
WHAT? I get a smart-aleck blowoff answer from a customer service rep? Dont shop here. They are great if you have no problems. Have an issue tho, and you are in trouble. They simply dont care.

Recommended:
No

What product did you purchase or try to purchase? Colored Pemcils.
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Epinions.com ID:
goodguy456
Reviews written: 1
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