Bad customer service redeemed by good
Written: Jan 25 '07 (Updated Jan 30 '07)
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I am very dissatisfied with the customer service at newegg.com. I don't know if it is true for all CS representative but mine was awful. I received a defective CD Rom that I called and received a RMA number to return. This was a rush order so I asked if I returned it via overnight express if she could get a replacement out to me right away. She assured me she would rush it through the system. Well, here I am a week later with her telling me she's sorry but it has to go through the process that takes 3 - 5 days business days (and this is the 6th). It is apparent she has not done a single thing to rush this through the system. I told her I wanted a refund and I would go to a company that I could download this program online as there is too much work being missed by not having this program and I am falling behind. She told me no refunds on CD's again sorry. She flat out lied to me and I intend on complaining to the corporate officers if I can get some email addresses. I did receive an email today saying it would take them 3 more days to inspect this item. Will never buy from this company again, I know it was not their fault the disc did not work but when a customer service agent tells you they will rush your job through and go ahead and spend $20. to next day air the item back, you want to believe them. UPDATE: I added a comment to this opinion on Jan. 27,2007. Please also read that.UPDATE Jan.30, 2007: After getting really terrible customer service from Newegg.com and complaining about it, my case was taken over by Jason who was helpful and very nice. He got my software to me quickly, explained the problem I was having and now Newegg.com has a happy customer who would recommend them to other's with the knowledge that if you should have a negative customer service experience that they care enough to make it right. Good job Newegg and Jason.
Recommended:
Yes
What product did you purchase or try to purchase? Upgrade to Enfocus Pitstop Professional
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