Absolutely horrible!! I will never order from them again!
Written: Jan 27 '07 (Updated Jan 27 '07)
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December 1, 2006, I placed an order with B&P for Christmas gifts. One came with personalization--which I didn't want.
December 5th my credit card was charged.
Days before Christmas, they had not arrived. I called and couldn't get through for days. I emailed them on 12/19.
December 21st I got through. When asked why I hadn't received my items, they said it was because I asked for personalization, but all the personalizations had been completed and would be sent out the next day by Overnight mail.
Christmas and New Year's came and went.
January 8, I sent another email detailing my displeasure. Not one word of their reply addressed the issues I brought up.
They said my order shipped on 12/29 via Standard Mail and said I'd get it in three WEEKS! If I didn't receive it by 1/31, I could call for a replacement.
On January 24th I got it. They didn't send it on 12/29 but 1/3, not Standard Mail but Parcel Post!
There was a letter apologizing because their engraving machine broke down. They weren't able to engrave my items! They'd do the engraving once their machine was fixed!
I'll never order from them again.
Recommended:
No
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About the Author
Location: Honolulu, HI, USA
Reviews written: 14
Trusted by: 0 members
About Me: Writer and editor in Hawaii.
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