Suncom = Ripoff when closing the account.
Written: Jul 12 '01
|
Product Rating:
|
|
| Local Coverage: |
 |
|
| Plan Flexibility: |
 |
|
| Customer Service: |
 |
|
|
Pros: Local , OK Phone service
Cons: Rude, Sneaky, Tricky, unethical
The Bottom Line: Suncom "gets it”, your money, when you try canceling after one year, unless you cancel on an exact date. What a joke!
|
|
|
| peggrinder's Full Review: General Reviews of SunCom Customer Service |
I have 3 Suncom phones, 2 share minutes for my spouse and I, 1 is for my adult child. My kid had used the phone for over a year and it was time to move on to another plan. She stopped using the phone over a month ago. When I got around to closing the account I was shocked by Suncom’s lack of customer service. After calling to cancel I found I would have to pay a $200.00 cancellation fee or keep the service for the entire contract. It turns out the contract automatically renews for an entire year. That sucks, and I am sure the Suncom salesman said it was month to month after the first year. Here's the goofy kicker. No one would give me an address to write a letter to cancel the service prior to the next renewal 10 months from now. The customer service clone said I must call exactly 30 days before the renewal date and cancel via the phone. "We get it”, yea, your money!
Recommended:
No
Amount Paid (US$): $120+
|
|
|
|
Epinions.com ID:
peggrinder
|
|
Reviews written: 1
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.