Describe my shopping experience in one word: horrible.
Written: Feb 03 '07 (Updated Feb 05 '07)
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Describe my shopping experience in one word: horrible.
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Yes, the worst on-line shopping experience I have EVER had, and I've been an on-line shopper for 10 years! Where do I start? Ok, I was shopping for a Panasonic 42" Plasma HDTV right after Christmas. I found this store recommended on Yahoo Shopping with 4 1/2 stars. I soon found out Yahoo Shopping rating system was terribly flawed. The following is a synopsis of the time-line and problems encountered.
Jan 2 – placed on-line order for TV $1,388.00
Jan 3 – received email saying to call 800 number to verify order
Jan 3 – called, salesman said price quoted was after $200 rebate, also sold me Mack extended warranty, HDMI cable, + shipping = $1912.00 (would get 200 back on rebate)
Jan 4 – check website, no on-line update on order
Jan 8 – finally web shows updated order, but not shipped
Jan 9 – called 800 number to check on status – they said it had shipped, but no shipping reference on-line. Wait until tomorrow for the website to update. Talked to customer service, they checked with ‘warehouse’ for ship. Ref., but could not give me a number.
Jan 10 – order updated, shows DHL ship number, funny though, TV is heavy, needs to ship truck, oh well it’s coming, & it’s my birthday, so this is a nice present.
Jan 12 – track package on-line, it’s out for delivery! Cool, wait at home for DHL, they show up at noon with an envelope; the cable & warranty – no tv (of course).
Jan 12 – called 800 number, still says TV shipped but can’t give me a tracking number on the TV.
Jan 13 – on-line order references another tracking number for a company called ServiceByAir. Went to their web-site, no record of tracking number in their system.
Jan 15 – checked ServiceByAir online tracking, still no record. Called ServiceByAir, after 3 calls, they were very accommodating, but had no info.
Jan 16 – called PCVideoOnline, they verified it’s shipped, I need to call shipper. I threatened to cancel credit card and refuse shipment if it ever arrived; Ask to talk to manager, but he was not in and they would not take a message.
Jan 17 – called ServiceByAir again, they gave me their office number in Philli to call. When I called, a very helpful man said he did not have a record of that shipment, but they were picking up a load of TV’s at the distributor that afternoon, to call back after 4:30 PM. I called back & they had my TV! He also said he gets lots of these calls from customers looking for shipments from PCVideoOnline
Jan 19 – I have TV – It’s very cool! - Great job ServiceByAir - from Philli to my door in Rhode Island in 2 days!
Jan 20 – start to register extended warranty, notice I do not have an invoice.
Jan 22 – call store and request invoice and rebate info. They will fax me both documents right away
Jan 23 – received invoice by fax, no info on rebate
Jan 23 – called about rebate – they will check – nothing
Jan 24 – called, want to talk to manager about rebate – not in.
Jan 24 – emailed manager about rebate, noticed when you click manager@pcvideoonline.com it actually goes to sales@pcvideoonline.com.
Jan 25-30 – try to register 3 year extended warranty on-line as directed, but it’s already registered. Several calls to Mackcam to straighten out the warranty thing, I think I’m ok with that now, just a big waste of time & money.
Looks like I’m out the $200.00 rebate, but I’ve got a TV, cable, extended warranty, (and a month of frustration – no extra charge). Could have bought it locally for a few bucks more, and a lot less hassle and wasted time.
Bottom line – they don’t have a warehouse; they have nothing in stock; they get your money then order the product and have it drop shipped from the distributor; you will wait at least 2 – 3 weeks & they will lie to you every time you call.
They also do business as PriceMad.com – STAY AWAY!!!!!!!!!
Recommended:
No
What product did you purchase or try to purchase? Panasonic TH42PX600U
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Epinions.com ID:
mt2ri
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Reviews written: 4
Trusted by: 0 members
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