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Cingular's Customer Service is the WORST (Reply to this comment)
by architectlink
Customer Service:
Please pass this message along to the President, Web designers and Boardmembers at Cingular.
First, the young sales guys at this Cingular store in Winter Park have absolutely no control over the people who enter store and butt in line. In fact, every time I go there to upgrade my phone, there is a line a mile long. These guys are always chatting with someone about selling new phones and are never able to take a look at a simple technical problem I've had with any phone.
Secondly, your staff never has a clue how to fix anything and it is costing their company time and money and lost revenue.
Thirdly, please put a drop box for damaged items that need to be looked at in the Cingular Store.
Fourth, please provide for an alternative way to make an appointment ONLINE.
Fifth, please add a link on your website to email your office with suggestions/comments.
It is extremely frustrating to have to enter this store and not be seen by anyone for over half an hour. It is more frustrating to try to contact someone in customer service with a simple problem.
Sixth, but not least, please add a customer review form for employee manners on your website and contact information for customer service.
OR, Why not just make a simple phone that lasts and lasts and employ people who know how to work the phones instead of all this new garbage that needs constant care and nobody who knows anything in your store?
This is the store that I refuse go to anymore:
Cingular Wireless
415 N Orlando Ave Ste 104
Winter Park, FL 32789, USA
(407) 622-2382
Hope you guys get it together some day soon.
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Sep 08 '05
5:59 pm PDT
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Laughter in the face of misery... (Reply to this comment)
by smartstartk9
Not only is your review well written, I couldn't help but laugh - it almost seems like an episode of Seinfeld! I too, recently had the misfortune of dealing with Cingular's lack of customer service. I hope we can help others avoid this frustration.
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Feb 01 '05
12:23 pm PST
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Terrible customer service (Reply to this comment)
by everetth
Have been a long term customer for many years but have had continuous multiple problems with phones, over-billing problems, account mix-ups, etc. over the last two years specifically. The problems are too numerous to mention and most of them have only been resolved after talking to supervisors for hours and literally days at a time. Even the phone replacement Dept. would not replace 2 clearly defective phones when my local dealer said they were defective!!! My local Cingular store rep. even tried to help and got nowhere with the main administration. Clearly the administration doesn't support their own employees and certainly not the end user. I had none of these problems when your company was Cellular One; their customer service was excellent.
Have been unable yet see good customer service from a company which should be concerned about their customers. At this point we are so frustrated that I will be taking our three accounts to Verizon which has been rated the best on Customer service by Consumer reports.
I will also tell my other employees and friends to stear clear of this company.
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Jan 23 '05
9:23 am PST
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Customer No-Service (Reply to this comment)
by hatfieldsa
I have been with Cingular for 9 days and I received a bill-no 2 bills actually for a total of 642.00! I spent 1 hour and 48 minutes on the phone with customer service (yes that is 118 minutes) before they could find THIER mistake and fix it. I was told that I could not hang up or they would not be able to fix my bill! I was originally told that it couldn't be fixed over the phone and that I would have to go back to the store. Only because I insisted on speaking to a supervisor, then the manager was it finally resolved. I asked if they could offer me any incentive to stay with the company after this 2 hour phone call and was told that "It is against company policy to offer a refund or other compensation to our customers" I am now changing my sevice to Verizon. I was told by the Clark Howard show to contact the FCC @ 888-225-5332 The FTC @877-382-4357 and the Public Service Comm. @ 404-656-4501 and convey my bill problems to them. I was told it is the best way to guarantee that Cingular will actually correct my bill now that I have cancelled my service.
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Jul 30 '04
2:50 pm PDT
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"Not possible" (Reply to this comment)
by tizzo
LOL! I had a similar experience with NJ Bell, which eventually became Bell Atlantic, the parent company of Bell Atlantic Mobile, which became Cingular. After reading your epinion, I just had to share it.
Apparently the same customer service rep who handled my call so many years ago still works there. After moving to a new apartment, and not receiving a phone bill for three months, I got a call notifying me that if I didn't pay up they would disconnect me. I called them explaining that I hadn't received a bill, and asked them if they may have inadvertently been sending my bills to the wrong address. The response (I kid you not!) was "Why would we do a thing like that?" So I asked for the address they had on file for me, and sure enough, they were sending my bills to the wrong address! I wish I could have seen this woman's face when I pointed out the error. The funny thing is they had everything right but the town, meaning not only that my phone number would have been different if I lived where they thought I did, but also that the address they were sending my bills to did not even exist, and they must have gotten every single one of them back.
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Jul 23 '01
6:44 am PDT
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On a different note... (Reply to this comment)
by swh2000
One of my best friends recently moved out of his home state for the first time in his life. When I went to visit him the day before he left, I learned that he and his mother spent the ENTIRE DAY trying to figure out which company, phone, and package to go with. The entire day... and he didn't even have his bags packed. Maybe I'm old-fashioned for a 22 year-old, but has the process for choosing a phone become insane?
At any rate, I enjoyed the review. Nice work.
swh2000
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Jul 17 '01
10:04 am PDT
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