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The Brown Box

The Brown Box
Overall service rating:  Store Rating: 1.5
Reviewed by 11 customers
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Review Summary About the Author

Very unprofessional customer service manager who does not follow through on his promises

Written: Feb 16 '07

Store Rating: 1.0

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Full Review
I would not recommend the Brown Box (aka Mercantila) to anyone! Ordered a crib on 2/3/07 and was told there were 7 in stock and it would ship by 2/8/07 and that I would receive an email confirming our conversation. What a joke! After 7 phone calls to numerous customer service personnel, sales personnel, and a customer service manager I have gotten no email and no crib. I just learned that the crib is in backorder and they can not tell me when it will ship. It takes 13 days to find this information out and a total lack of respect to a new customer. Have canceled my order but don't know if they are truly giving credit or not. Do NOT USE THE BROWN BOX!!

Recommended:
No

What product did you purchase or try to purchase? Ellis 4 in 1 crib systeym
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Epinions.com ID:
areboyd
Reviews written: 1
Trusted by: 0 members

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