Their level of service should be illegal--- it probably IS
Written: Feb 21 '07 (Updated Feb 21 '07)
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Ordered 2 items pre Christmas. One shipped but arrived late even though I paid the expedited shipping and was assured in advance it would arrive in time. The other never shipped even though the website said it was in stock. When I finally reached a human in customer service they said they had no idea when it would be in stock and since it was also a Christmas gift I cancelled. It took numerous calls to customer service (and they hung up on me mid conversation several times) to receive a promise of a refund to my credit card. Guess what...it took a full 10 weeks for that refund to be credited to my credit card!!! I've shopped online for over 7 years now and have never had such a horrid shopping experience.
Recommended:
No
What product did you purchase or try to purchase? skateboards
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About the Author
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