Premium Prices, Good Service
Written: Mar 10 '07 (Updated Sep 13 '07)
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If you're a gadget/home automation geek you will almost always find what you need on the SmartHome web site BUT you will pay a premium price. SmartHome carries adequate (not superior) products backed by average (on a good day) customer service. If you search the web or eBay, you will in many cases find the same or similar solutions for a lot less money. This company needs to either provide some value to customers to justify its inflated prices or price more competitively.
Update, September 2007: Some of the components of the Insteon home automation system that I purchased from SmartHome.com failed early on. SmartHome.com replaced them without any hassles. Kudos to them for improving their customer service! I am updating my review to upgrade customer service from average to above average.
Also, on my more recent orders, I've noticed that the timeliness of shipment has improved somewhat. They are still among the slowest shippers among online merchants, but they're trying to get better.
Recommended:
No
What product did you purchase or try to purchase? Insteon System
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wgtjr
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Reviews written: 7
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