Ding dong.... Avon delivered right to my door.
Mar 13, 2007
|Ease of Ordering:
My Avon rep disappeared. I dont know where she went but she was great and I miss her. I used to email my order to her and shed drop off on my front porch for no extra charge and shed also include lots of samples. So now I have to order online. Sure, there are other Avon reps in the area but she had me spoiled so Im just ordering from the nameless, faceless online and its working out well for me.
To access Avons online store, simply click the Online Store link or the Shop Our Complete Online Store link on the Avon homepage at www.avon.com. Or just enter http://shop.avon.com/shop/default.asp into the Address line in your browser and press Enter.
The Avon online store main page displays some of the specials that are currently available as well as new items. Users can view additional details for each offer by clicking the picture or text associated with each. The online store homepage also displays links to the various shopping categories on the site. They are Makeup, Skincare, Bath & Body, Fragrance, Haircare, Wellness, Gifts & Fashion, Outdoor Protection, Mens Store, Fundraising Products, Top Ten, Whats New, and Promotions. There is also a link to mark which is Avons line or products for young women. Clicking on each category heading displays the submenu for that category. For example, clicking the Fragrance category displays the fragrance submenu which contains the following links: sprays, body lotions, shower gels, fragranced powder, and fragrance specials. Clicking an item in the submenu displays all items that fall within that category. You can also enter the specific product name or product type into the Search field and click the Go button to search the database. For example, enter Skin So Soft and all Skin So Soft products display or enter shower gel to see all the shower gels for all product lines.
If you are looking for a specific item you can click the Shop by item number link which displays a page onto which you can enter the catalog number, item number, quantity, and description then click the Search button to find products that match.
My most recent order
Several weeks ago I placed a larger order to stock up on some of my favorite products that I had run out of and to try some new items that caught my eye. I ordered from both the Avon and mark lines. The new items I tried were found by clicking the category and promotions links to see what was new and what was on sale. Adding items to the shopping cart is very easy. Just enter the quantity to purchase in the qty box that is displayed underneath each item and click the Add to Bag button. One item I buy regularly is Avons On Duty deodorant. I used the Shop by Item Number link to find that item and added a bunch to my cart.
One thing that I like is that promotional items are not a mystery. If by purchasing an item, you can get another item free or at a reduced cost, there is a note above the product which specifically states what the deal is.
When I was finished shopping, I made sure everything that I wanted was still in my shopping bag by looking at the Shopping Bag Summary section on the left. I like that it displays there at all times and I dont have to click on the bag link to bring up a separate page. I can view my shopping bag at a glance at any time and actually watch the list update as I add new items to it. I entered my free shipping code into the Coupon Code box and clicked the Update button to apply it then clicked the Checkout button.
Shipping & Payment Options
As I am a returning customer my billing and shipping addresses are saved by the system so I dont have to re-enter any of that information but there are buttons for both addresses that allow you to change that information if need be.
The next step in the checkout process is selection of the delivery method. Avon will either have a representative deliver your order to your home or you can choose the direct delivery method. Standard shipping is $3 and takes 4-7 business days, expedited is $15.90 and takes 2-3 business days, and overnight is $20.90 and will arrive the next business day. This screen also shows the Coupon Code that I entered above. Below this is a summary of my order which shows a picture of the item, price, quantity, and totals. For my last order I selected the $3 shipping option and placed my order on a Monday. It arrived first thing Wednesday morning which absolutely shocked me. Of course, it was shipped from Ohio and Im in Michigan so it didnt have a long way to go, but Im currently waiting on an item from another company that also came from Ohio using expedited shipping and Im still waiting for it. That order was placed the day I received the Avon order so Im really pleased with how quickly Avon delivered. If you choose to have your local Avon rep deliver your order, you dont have to pay for it online. They will request cash or check when the item is delivered so the checkout process is slightly less involved if you choose the personal delivery option.
The last section of the screen is the Payment Method. Avon accepts Visa, MasterCard, Discover or American Express. Just enter the name on the card, the card number, and the expiration date and click the Complete Purchase button to complete your order. An order confirmation page displays onscreen and an email is sent to the email address on file. The email contains all order information as well as a links that include Avon contact information should you run into any problems. An additional email is sent when the order is shipped and includes a link to track your package as it makes its way from the warehouse to you. You can also log onto Avon.com and click the My Account link to view the order status.
My orders from Avon always arrive in a cardboard box with the Avon logo on the outside. They are packed nicely which always surprises me. The inside of the box is first lined with thick white tissue paper with the Avon logo in navy blue printed all over it. On top of that is a layer of heavy bubble wrap onto which the items and packing list are placed. The bubble wrap is then wrapped over the top followed by the Avon tissue paper. It looks really nice when you open the box and not like someone in a warehouse just threw your stuff in the box and sent it on its way. The packaging adds a thoughtful touch. Avon items are packaged in any number of ways, from shrink-wrap to boxes, to nothing at all. It just depends on the item.
Other cool things on the site
Online brochure - click this link to shop from online versions of the paper catalog that you get from your Avon rep or find laying around in the doctors office.
My Account - click this link to see the status of current or past orders and to update your profile and account info.
Wish list - while shopping on avon.com you can add items to your wish list. You cant forward the list to others but it keeps them handy for a later date.
If you are unsatisfied with your purchase it can be returned to Avon for a full refund (minus shipping). Returns are easy. Just ship the package back to Avon using the info printed on the packing slip and they will refund your money within a few weeks. I once returned some jewelry that I wasnt happy with by sending it back in the box it arrived in and shipping it back to Avon via UPS. My credit card was credited about 10 days later.
While I enjoy shopping on Avon.com there are a few glitches in the system that irritate me a great deal. Ive learned to work around them but they still annoy me. I guess Im just easily annoyed or something.
Choosing colors Ive whined about this in my other Avon reviews but I have to whine some more. Its really difficult for me to choose makeup colors on Avon.com or via their catalogs. Im not exactly sure what the problem is, but Im fairly sure its with Avon and not me. I repeatedly buy lipsticks that look like just the right color online but arrive and theyre not at all what I expected.
Loss of my shopping bag I may be the only person in the world with this problem but it happens to me all the time and its very annoying. If I shop on Avon.com and add items to my shopping bag, I lost the entire thing when I log in to check out. It happened to me on my last two orders and caused me to have to go back and re-add all the items again after I logged in. Fortunately I remembered to log in before shopping on the order I placed today so Im happy.
Shop by item number only works in theory I mentioned shop by number above but it doesnt work all that well. By entering the exact item number, I would expect that only items that match exactly would display. Im not exactly sure what the logic in this search does. I entered item #119716 which is Intensive Moisture Therapy hand lotion and 1374 items were found that match the results. Entering that same item number and also adding the word lotion in the product name field returned 39 matches, one of which is Moisture Therapy lotion, but not the exact item I was looking for. Its an odd function that I dont use very often.
In my last order I received two paper catalogs one for Avon and one for mark. Ive never actually seen a paper catalog for mark so I was looking forward to giving it a look-see but 90% of it is in Spanish. The front and back covers are in English but the 20 pages in between are all in Spanish. Curious.
In addition, the books that were sent to me are for a future campaign that I apparently cannot order from yet. Avon has what are called campaigns which are basically order periods for the year. The book that starts on January 1 of any year would be considered campaign 1. The book that starts mid-January would be campaign 2 and so on. When I order from a real, live Avon rep, I can generally order items from at least one campaign back and the current campaign. Avon sent me catalogs from campaign 7 in my order from last week and several of the items that I wanted to add to todays order are not available yet. I find that annoying as well.
I order on Avon.com frequently and am generally quite happy. They ship lightening fast, always have lots of promotions or free shipping, and the prices are good. Despite the few annoyances and oddities of the site and the process, I will continue to order from Avon.com.
What product did you purchase or try to purchase? Makeup, bath stuff.
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