QVC On-Line, The Good And The Bad!
Written: Jul 26 '01
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The Bottom Line
QVC has an outstanding website, and horribly slow service!
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The concept of buying something from TV which as now moved to the internet, has been going for a long, long time. Although, I have my gripes with QVC, they do a good job overall, and I do think they are trying. That is a unique concept in shopping today.
Regardless of what you are looking for, they most likely have it. From clothing to jewely to fresh foods, QVC has a full inventory. It is important that you know your prices on items, because somethings can be somewhat overprice. For the most part, knowing the real retail price, especially on jewelry can only be to your advantage.
WHAT I DON'T LIKE!
1. They charge a horrible amount for shipping.Everything has a separate shipping charge, and that can add up. Yes, if you buy two of the SAME thing you get a 50% discount on the second item, but how often do you do this? I found a brand of cosmetics that I thought I would try. Yes, everything was individual, and the shipping averaged about 20% of the price of the item. That is too high. Let's say you saw a three piece clothing outfit that you like....well, you would pay about $5.00 per item, and sometimes they come in the same box. When I let them know that their shipping is too high, I did get a nice little e-mail or letter, and of course it didn't change.
2. Service has been very slow. I actually stopped shopping at QVC because they could not get the items out in a reasonable time. I refuse to pay an additional $4 per item for upgraded shipping. Recently, I placed several separate orders for summer clothing, and after they had not been mailed within a week, I placed a called to customer service. I was informed that due to an inventory, clothing shipping was delayed. Well that doesn't solve any problem, and they could not tell me when the items would be shipped. I finally cancelled all three orders.
3. Their gold is way over priced....we get a new shopping channel called Value Vision on our satellite, and you can buy very interesting pieces for $12-15 per gram. That is about one half of QVC's price. If you are a gold buyer, know your price per gram, and know the gram weight of what you are buying. That way you can compare exactly what you are interested in buying. I have found that QVC is rarely the best price for gold jewelry.
WHAT I DO LIKE!
1. Now there are many good things about this company. They are very reputable. You never have a problem returning something, and they refund your original shipping charges on returns. I have found that they are prompt in giving you a credit to your credit card very promptly.
2. They have many well known brand names, at fairly good prices. The quality will vary, especially in clothing, but if you are familiar with a brand that you like, for example "Denim and Company", you can shop with certain satisfaction that the items you purchase will be a good value, and the fit is consistant.
SHOPPING ON LINE:
1. The QVC website is excellent....easy to use, and downloads fast. I prefer to shop this way, as I do not have to make a quick decision, and can spend my time looking and be sure I want what I am ordering. It is easy to navigate, and again is my preference.
2. You can always check the status of your order from your computer. It is an excellent option for shopping, and one that you need to try.
QVC is an interesting concept in shopping. Where I live right now, there is limited resources for purchasing, especially clothing. I can order from then with the comfort of knowing that the items will be returned or exchanged with little if any problem.
Before you say, " I would never purchase from a shopping channel, try QVC, or at least check our their website. You may be in for a pleasant surprise.
The web address is www.qvc.com, or check you local channel listings, as they are on 24 hours a day. Again, my personal preference is the website, as I do not have to be in a hurry to make a purchase.
Recommended:
Yes
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About the Author
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About Me: "Still More George W. Bushisms: 'Neither in French Nor in English Nor in Mexican'"
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