~~JCPENNEY ONLINE STORE~~ONE OF MY FAVORITES
Written: Jul 26, 2001
The Bottom Line
If you enjoy the convenience of shopping at home from your computer, the JCPenney Online Store is a great alternative to driving to your local mall instead.
I've been a satisfied JCPenney customer for many years, both at my local mall location and through telephone catalog orders shipped either to the store or to my home. The quality, selection, and prices of most of their clothing products are quiet good, and I'm usually pleased with my purchases 90% of the time. So when JCPenney made online shopping available a few years ago, I was one of the first customers to try it out. They've certainly improved the overall shopping experience at their online website greatly over time. So while many other "dot.com" merchants have failed recently, the JCPenney Online Store continues to thrive.
Most of the time, I prefer doing a large portion of my shopping through catalogs and avoid the crowded stores altogether, especially now that I have three kids who do not care much for trips to the mall. I always disliked telephoning my order in, though, as I felt silly reading off all those letters and numbers describing the products I wished to purchase. But now, I no longer have to do this. At my own leisure, I can sit down in front of my computer and shop to my heart's content at the JCPenney Online Store. All I need is a catalog, credit card, and most importantly, an online discount code.
DESCRIPTION OF ITEMS AVAILABLE
The JCPenney Online Store carries items for the entire family. From ladies and junior apparel and accessories, to mens dress or casual clothes, as well as outfits and shoes for the kids, their selection is usually quite large. Items for the home (including baby and nursing items), toys, sporting equipment, and electronics can also be purchased here. My husband is 6'2", so finding a large selection of "tall" sized clothing at most department stores is most often a difficult and challenging task. I can easily find stylish and good quality clothing at reasonable prices for him by shopping at the JCPenney Online Store. They also have a large selection of nursing uniforms available, so this is always the first place I look when the time comes to buy new ones every year or so. And when it's back-to-school time, we stock up on lots of Arizona jeans and other good quality, durable pieces of children's clothing at discount prices.
HOW TO ORDER
Ordering at the JCPenney Online Store is easy. Shoppers can either search for specific items directly from the website or enter catalog numbers taken from their sale catalogs manually. Colorful photographs of desired merchandise are displayed for guests to inspect online. They may even be enlarged for a better view. Sizing charts are available to assist shoppers find items that will fit correctly once they are delivered to their door. Once you have chosen the item in the proper size and desired color, click on the "add to bag" icon to place each selection into your shopping bag. Shoppers may view their shopping bag and delete unwanted items at any time before checkout. During the online shopping experience at the JCPenney Online Store, merchandise totals and the number of items selected can be found in the upper right hand corner of your computer screen to help shoppers keep track of how much they are spending at the site. However, NOTHING is final until checkout is complete.
Once shoppers have placed their final selections into their shopping bag at the JCPenney Online Store, it's time to check-out. Click on the "shopping bag" icon in the right upper corner of your screen to view a detailed listing of items selected for purchase. Inspect each line carefully to ensure that the correct size, color, and quantity were selected. Items can be edited or removed before the final check-out process takes place. At this stage, enter any promotional codes for common discounts such as 25% off in the box as indicated. Any sale prices that apply will be reflected on the "order summary" screen at the final checkout page. Finally, decide which method of check-out you prefer to use at the JCPenney Online Store, standard or express.
All new customers purchasing items at the JCPenney Online Store must choose this option the first time they check out. However, registered customers may go this route as well. Shoppers are required to enter personal information such as their name, billing address, shipping address, email address, phone number, and credit card numbers to continue. If you prefer to redeem a JCPenney Gift Card or desire any of your purchases to be gift wrapped, the standard checkout method is the one for you.
The express checkout method is for registered customers at the JCPenney Online Store who desire to make an immediate purchase. No gift cards or gift wrapping are available when choosing this option. Because your personal information is securely stored at the site, it's not necessary to re-enter all of your personal information every time you return to make future purchases. So choosing this method of checkout is easy and convenient for returning shoppers.
AOL QUICK CHECKOUT
AOL members only can choose this method of checkout at the JCPenney Online Store for faster and more convenient shopping. It is a secure and free online wallet service that stores credit card numbers for future use. Because I don't use AOL as my internet provider, I'm unsure as to how this actually works, but more information about this service can be found at the website.
New customers must register with the JCPenney Online Store before making their final purchases. Enter your email address and a password that's easy to remember. Next, enter both your billing and shipping addresses if they are different. Merchandise can either be shipped directly to your home or to any JCPenney or Eckerd Catalog Desk. It usually costs a few dollars more to have deliveries made to the home and will generally take a few more days to get there when compared to having orders sent to a local store for pick up. If you decide to have your purchase delivered to a local store and not your home, enter the desired closest location before continuing. For gift purchases, make sure the recipients address is entered correctly for proper shipment.
Once shoppers have verified shipping and billing addresses at the JCPenney Online Store, check-out proceeds to the "order summary" screen. At this final stage, inspect your order carefully to ensure that all items are in stock and that any promotional discounts have been taken off. Totals for estimated taxes, shipping and handling, and gift wrap are also listed. There is an area to type in any special ordering instructions as necessary. A payment method is then required before any final submission of the order. Mastercard, Visa, Discover, American Express, and the JCPenney Store Card are all accepted. Enter your credit card type, number, and expiration date as prompted. Any gift cards to be used must be entered at this time as well. As with most other merchants, all orders are subject to credit review when shopping at the JCPenney Online Store.
SUBMIT AN ORDER
After ensuring that all the information is correct on the "order summary" page at the JCPenney Online Store, click on the "submit" icon at the lower right corner of your screen to complete your purchase and finalize your order. A confirmation page will then be shown, so it's always a good idea to print this out just in case anything goes wrong with your order. I've personally never had a problem here, but I'd still recommend this just in case. Shortly after submitting your order, you'll receive a confirmation email from the JCPenney Online Store informing you that your order was received. Later, as your order is prepared to be sent out, you'll receive another email confirming final shipment of your purchase.
In general, most items are shipped from the JCPenney Online Store warehouse the next business day after your order is submitted. For home delivery, most orders are shipped via UPS (United Parcel Service). Most shipments will arrive at your home in 3 to 5 days unless any special ordering conditions apply. See their "delivery options" online for further details. For faster and sometimes less expensive shipment in as little as 2 business days, choose a local JCPenney store as the place of delivery and pick your order up at your convenience during store hours. A recorded phone message will be sent to your home when the order is available for pick up. The order will NOT be charged to your credit card until you retrieve it from the store, however.
RETURNS AND CUSTOMER SERVICE
Any purchased items you are not satisfied with for whatever reason from the JCPenney Online Store may be returned via postal mail or taken to any JCPenney department store and exchanged for another product or to receive a refund. Only a portion of any shipping charges that applied will be returned. Just make sure that you hang on to your receipt though. See their "return policy" online for more detailed return information. If you have any questions or run into any problems while ordering online at the site, call their Internet Customer Service number for help at 1-800-322-1189. For any changes or cancellations AFTER your online order has been placed at the JCPenney Online Store, call this number immediately to make any necessary changes before items are prepared for shipment.
"It is the service we are not obligated to give that people value most."
James Cash Penney
For convenient, reliable, and secure online shopping for discounted quality items for the entire family, look no further than the JCPenney Online Store. I have shopped here for years and am very pleased with my overall online shopping experience and the purchases I've received, both delivered to my home and to my local JCPenney store. Register online today and request your first catalog, or begin shopping right away. Be on the lookout for frequent promotional codes that allow shoppers to take 25% or more off their final purchase at the JCPenney Online Store. Type their website address into your browser and get started shopping today!