THE VERY WORST CUSTOMER SERVICE IF THERE IS A PROBLEM
Written: Apr 05 '07
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THE VERY WORST CUSTOMER SERVICE...DO NOT BUY ANYTHING FROM THIS COMPANY...........
I PURCHASED A $224 RACE FACE DEUS X CRANKSET I RODE IT ONCE AND NOTICED A PROBLEM. THE CHAINRINGS WERE OUT OF TRUE.
PRICE POINT SAID THEY HAD PROBLEMS WITH THIS CRANKSET AND THAT I WOULD HAVE TO SEND IT BACK AND WAIT WHILE THEY SENT IT TO RACE FACE FOR REPAIR.
THIS WOULD TAKE 1-3 MONTHS. I THEN ASKED FOR EITHER A SWAP OR STORE CREDIT. THEY SAID NO. I WOULD HAVE TO BE WITHOUT MY BIKE FOR THE REST OF OUR RIDING SEASON.
I HAVE BOUGHT FROM PRICE POINT FOR 5 YEARS WITH NO PROBLEMS. BUT THE TEST OF A COMPANY IS WHEN THERE IS A PROBLEM.
PRICE POINT HAS TERRIBLE SERVICE AND THE SAVINGS DO NOT MAKE UP FOR NOT BEING ABLE TO RIDE YOUR BIKE FOR 3 MONTHS.
Recommended:
No
What product did you purchase or try to purchase? RACE FACE CRANKSET
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