Painful Experience, Painful Loss, No Answers, No Responsibility
Written: Apr 06 '07
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I'm sure I have THE worst experience with Ross-Simons. My husband gave me a nice $140 necklace for my first birthday after we married. I was really fond of it so when it broke, I was glad it was still under the 1 year warranty, according to which, they said they we going to fix it with no cost for me. I sent it in it's original box and everything, and I never heard of them for about TWO MONTHS. After sending several e-mails wondering about the status of my demand, I found in the mailbox a $140 gift certificate. When I wrote asking for an explanation, they said they didn't have the item anymore, hence the gift certificate. I asked to have my broken necklace back, but they said they just sent it to the vendor who doesn't do business with them anymore and I can't have his data because it's a secret or something.
If I had had ANY clue of what could happen, I would have NEVER EVER sent the necklace for them to fix it I could just have sent it to a local jeweler. Now I lost the first present my husband gave me as husband and no one gives me any consolation apart from $140 to be spend at the very company that gave me such a painful experience.
Recommended:
No
What product did you purchase or try to purchase? Multi gem necklace
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