Shop somewhere else
Written: Aug 05 '01
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The Bottom Line
There are plenty of better places to shop online.
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| Full Review |
I ordered a book from AlphaCraze.com through Switchouse.com. This may have accentuated the problems I had, but it does not excuse them.
I placed my order and immediately paid online by credit card. The following day AlphaCraze added a comment saying they had received the payment. That's the last I heard of them for over a month!
Since I'm in Canada I knew the book could take a few weeks to get here by surface shipping. When it didn't arrive after a month I left several messages for them on Switchouse and e-mailed them directly. I got no response. Next I called the 800 number they listed on the Switchouse site. To my surprise it was not their number at all, but Switchouse's number. Giving another company's number is a good way to avoid your customers. Since I had someone from Switchouse on the phone I explained the situation to them.
During the fifth week I ran out of patience. I called AlphaCraze.com to ask for a refund. They said they would call me back within one hour. They called back after two. It took their customer service person more than five minutes to find my order in their system. He was completely clueless. He finally said he would issue me a refund through Switchouse. He was also unaware of the many e-mails I had sent. He did acknowledge that Switchouse had contacted them regarding the order.
The next day I get a message from someone at AlphaCraze saying that my book had been shipped and that I should receive it any day. I wasn't sure if she knew what she was talking about since she completely contradicted the other person, but the book did arrive the next day.
From the date on the postmark I could see they had shipped it just a week ago - a full month after I paid for it, even though it was in stock! The shipping date also happens to be right after the date of my call to Switchouse. It's quite obvious that AlphaCraze forgot to ship my order, and that they didn't care since they ignored me!
Recommended:
No
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About the Author
Reviews written: 22
Trusted by: 0 members
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