Terrible Customer Service -- Never Again!
Written: Apr 19 '07
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My order was placed in December as a Christmas present. It's now the end of April and still no product...and no explanation from Music123. I did receive one item I ordered, but the item I still don't have is apparently out of stock...even though the web site and my order confirmation clearly said it was in stock. After not hearing anything for three months I've now been calling Customer Service for a month. I get a different answer every time I call. I'm fist told it is in stock and they will ship it immediately. When it doesn't arrive I'm told that it must have been an inventory glitch...it really isn't in stock. Next I'm told "good news" your product is being shipped. When it doesn't arrive I'm told that "being shipped" meant that the manufacturer was shipping them to Music123...but that they didn't ship them. I do find the comments about the company being "sold" to be amusing. The wait times on the phone are crazy...and they've yet to answer the first e-mail. They can't manage to find my product, but they CAN manage to authorize my debit card every two weeks.
Recommended:
No
What product did you purchase or try to purchase? Statue of Beethoven
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Epinions.com ID:
southman4
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Reviews written: 1
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