The worst.
Written: Sep 30 '03
|
Product Rating:
|
|
| Local Coverage: |
 |
|
| Plan Flexibility: |
|
|
| Customer Service: |
 |
|
|
Pros: None
Cons: Frightful customer service
The Bottom Line: I wouldn't recommend them to anybody. I switched to Verizon.
|
|
|
| slither's Full Review: General Reviews of Alltel Customer Service |
Incredibly long wait times (30 mins), staff can't answer questions, no supervisor is available, when you ask for a supervisor you're simply dumped back into the wait queue. Twice they "lost" my payment when I already had the cleared check back. I had to file with BBB before they would properly credit my account for all the late fees. Their other trick is to get a credit your account one penny less than the amount you actually paid. That one cent is enough to trigger late fees and a demand for immediate payment. In general, I greatly resent being assumed to be irresponsible when they screw up. I had to send in my cleared check to prove I'd paid... that sort of thing. Finally, I tried to close my account with them and they "lost" record that I closed it, billed for another month, and are now calling every day demanding payment. They are truly the worst. BEWARE!
Recommended:
No
Amount Paid (US$): 26
|
|
|
|
Epinions.com ID:
slither
|
|
Reviews written: 3
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.