Overstock.com=Great service!
Written: Aug 10 '01
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The Bottom Line
An excellent site for finding top-quality merchandise at bargain basement pricing! Awesome customer service!
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I have ordered from this site several times. The very first time I went to the site, I used an online coupon for $10 off a $50 purchase last Christmas. I ordered a gold/garnet ring and a fleece blanket for gifts and waited for them to arrive amongst the multitude of packages I was waiting for.
I received my package via UPS 6 days after I ordered! It was packed very well and both items were of even higher quality than I expected. The ring came in a very nice jeweler's box...great for gift giving. So far, so good!
I love sites or catalogs where the merchandise looks even better in person than it does in the pictures. Makes me think I got an even better deal!
Uh-oh! I found the invoice in the bottom of the box and realized that they had not taken off the $10 coupon. This posed a rather large problem to me at the time. I had used a Visa check card that contained only enough to cover my purchases! I quickly went to the website to find a number to call customer service. The nice young man who took my call was terrific! He looked up my account and told me that they had unfortunately made a mistake and not credited the coupon. He then told me that he would immediately send a credit to my card of not only my $10 but an additional $10 for the inconvenience! Now that's customer service!
And no, I was not irate or nasty with him! He obviously was trained in how to satisfy a customer and keep them coming back.
That first experience having inspired confidence, I have since ordered from Overstock.com several more times. I have always been very pleased with the quality of the merchandise, great pricing, and speed of delivery. They have earned a customer for life with me! I recommend them to anyone who wants quality items for excellent prices.
Recommended:
Yes
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About the Author
Member: Tina Golden
Location: the frozen tundra of Maine
Reviews written: 40
Trusted by: 96 members
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