nightmare, hellish experience, will never EVER shop there! Go some place else!
Written: May 09 '07
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Poor customer service, lack of interest- poor business sense!!
I ordered a exercise bike, it arrived in a timely fashion but when I assembled it- the bike was defective. I called to tell customer service, customer service assured me they would issue a call tag and get it picked up.
This dragged on for 10 days! I would call every day, sometimes 3 or 4 times a day and every rep I would talk to would give me a different answer. I got so furious I called the corporate office, could't get anyone- I sent a nasty gram via fax and finally got a response. they claim my bike will be picked up- but at this point I do not trust them. I have contacted the BBB and filed a dispute with my credit card company, NEVER buy from them!! I am so emotionally drained from this whole mess. I have spent 23 hours trying to get this darned bike taken away and my account credited.
Recommended:
No
What product did you purchase or try to purchase? Upright excericse bike
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