FILE a complaint with the NY Attorney General
Written: May 17 '07 (Updated May 17 '07)
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I have had the same experience as everyone else on this site.
The only piece of advice I have read on what to do is to file a complaint with the New York Attorney General (since the operate out of NY):
http://www.oag.state.ny.us/online_forms/complaint_alert.jsp
Hope this is helpful.
I also found this contact information listed:
MagsforLess
14200 Jewel Ave
Flushing, NY 11367
USA
Toll Free:
(800) 470-8820
Technical Support Number:
meagen@magsforless.com
I ordered a subscription in August 2006 and I followed up a few months later after I failed to receive it. I received the same email from Meagan that told me it had been delayed, but resubmitted. I followed up a few months after that and was again told the same thing. When I emailed again a few weeks ago, they said that they were installing a new online customer service system and would respond to me "shortly". When I went online a few days ago I saw their new complaint filing system and I filed a claim. I am not holding my breath! There is a new email listed on the most recent response from them, posted below:
The customer service team has received your email and a new ticket has been created. Your ticket ID is UWY-21130-158.
Please make sure this ID number is in the subject line of all your
emails to us.
Copy of your message:
IP: 66.31.41.25
I have emailed you SEVERAL times for an order submitted in AUGUST and
never received. I want to CANCEL the order. When I go to
your online system, it does NOT GIVE ME AN OPTION TO CANCEL. I am
extremely dissatisfied and would like this issue addressed immediately.
Thank you,
MagsForLess Customer Support
http://www.magsforless.com
Recommended:
No
What product did you purchase or try to purchase? Magazine Subscription
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jram1224
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