I got the special on Rebate Rip-Offs!
Written: May 20, 2007 (Updated May 20, 2007)
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My purchase of a Plextor Digital Video Converter came with a $50.00 rebate and seemed like a good purchase. Not so! While the product is fine, the rebate advertised is a scam and I've written a mile of emails attempting to resolve the issue. I've discovered that few companies are as adept at insuring that customers never receive a rebate as TigerDirect.com and its sister company, OnRebate.com. The two companies (both are owned and operated by Systemax, Inc.) employ practices that are purposeful and gauged to deny customers promised rebate checks and, if fraud can be defined as gain through deception, their practices are certainly fraudulent in nature. The strategy employed by TigerDirect and OnRebate is simple; merely confuse, delay, deny the rebate, demand additional paperwork or documentation, approve the rebate claim if the customer is really persistent, then delay some more until the customer becomes totally frustrated and decides that the dollar value of the rebate is not worth the effort. My claim has been rejected, approved and then rejected again with reasons given for the denials having no basis in fact. The latest rejection came just a day after I was notified by an OnRebate Customer Service Advocate through the Florida Better Business Bureau that my rebate would arrive by June 7th. Complaints can be filed with the SE Florida Better Business Bureau and the Florida Department of Agriculture and Consumer Services and are probably the best way to insure fair treatment as regards rebates ever arriving.
Recommended:
No
What product did you purchase or try to purchase? Plextor Digital Video Converter
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About the Author
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