The Bottom Line Good clothes, good price, good service.
Eddie Bauer online is a great online store that has been around for sometime. I started shopping through the Eddie Bauer catalog years ago and their online store is basically and interactive version of the catalog. The ordering is quick and easy. You can tell that EB has a lot of experience dealing with mail order.
The site is pretty easy to navigate and is pretty reliable. I have only had a few problems here or there during the off hours when they were doing site maintenance. They were just slow downs, nothing really major.
Their live chat feature is great and should be integrated into every online site. Rather than calling someone if you have a question, you can simply chat with them while you shop! I've used this feature at other sites too and this definitely a good feature for online retailers to have. Try it if you have a question (well, only during business hours of course).
The wish list is also a nice way to save stuff you want for later. You can share your wish list with friends and family and they will know what you want. It's like a gift registry. I like to use it to remember neat things that I want but don't want to buy or just to wait and see if they go on sale.
Returns are easy too. You can bring them to the store and the store may even be able to exchange your item (provided they have the right size and color you want). The store is the way to go if you have one near to you...no shipping charges, yay!
All in all, EB is a top online retailer. They're great for casual clothes; a little pricey for business clothes but it's still good stuff. They definitely know how to retail online and I hope to see more good things from them.