I felt like I was shopping at Nordstroms. Great quality and customer service.
Written: Jun 1, 2007
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I am so glad I found this site. Their site is easy to navigate and their selection fantastic. I love how you can narrow your choices to specific criteria.
I ordered over $6,000 worth of sinks, lights, mirrors and faucets. When something was on back order, usually the site told you, but they emailed me within a day for any back order not listed. When I called customer service to change the order to something in stock, they answered within 10 seconds and gave me their extension number in case I needed to call them back. I have never had such good customer service.
Most of my order arrived within 5 days, some the next day. The packing was incredible. Many items were double boxed. Nothing was damaged.
I ordered an expensive designer sink and faucet and submitted the form for the price matching guarantee on Saturday. By Tuesday (after Memorial Day) they replied and credited my account for the $250.00 difference.
The only negative. They offer a volume discount, but you have to place your order over the phone to get it. Since I had already placed it online, I did not get the discount. Since their prices were so much better than I found anywhere else, I didn't mind too much.
Another note. Once you place an order, they give you a $10 off your next order. You receive free shipping for a lot of their items if you spend $199, so if you have an order more than $400, place two orders so you receive the free shipping and another $10 off.
Recommended:
Yes
What product did you purchase or try to purchase? 7 sinks, 8 bathroom lights, 2 chandeliers, 6 faucets, 3 mirrors
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About the Author
Location: Coto de Caza, CA
Reviews written: 1
Trusted by: 0 members
About Me: 51 year old RN, mother of 3 adult children, loveS scubadiving, CAN'T SPELL SCUBA
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