Gevalia will mail ya great coffee!
Written: Aug 20 '01
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The Bottom Line
Completely forget about ever shopping for coffee. Gevalia reliably delivers quality coffee to your home and deals responsibly and courteously with their customers.
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| Full Review |
We currently can find almost any product online. Thus the service we receive from an online store is often an important delineator in comparing online stores. Gevalia Kaffee absolutely leads the pack in customer service! I've been a member for 15+ years and have been completely satisfied with both Gevalia's products and their stellar customer service.
My most recent interaction with their customer service department highlight's this point. Despite having submitted new debit card information for billing my coffee shipments, Gevalia charged the old account that had been closed. The bank paid the charge and then slapped me with a 25$ insufficient funds charge. After calling the bank and questioning why they would have paid the charge in the first place, I contacted Gevalia. The customer service representative was able to identify my internet debit card information change via their web records and was extremely apologetic regarding the error. The funds were credited back to my old account and the cost of the original coffee shipment was waived to offset any inconvenience. This by itself would be a satisfactory outcome, but the representative went even further. To "insure your piece of mind that this will not happen again," she spent several minutes tracking down the source of the problem. She determined that it was a breakdown in communication between the internet account management folks and the regular "brick" customer service department. She made note of the problem for follow-up in their quality assurance program. This is how a business should be run!
While I have focused on customer service, I do want to at least mention Gevalia's actual products (see the review by khahn86351 for comprehensive information). Simply the best coffee delivered conveniently to your doorstep. Our personal favorites are Mocha, Cinnamon, Irish Cream, and good old Traditional. Make it as strong as you like without fear of bitterness. There has been virtually no detectable difference in coffee quality between shipments as long as we have subscribed to the service. It isn't cheap, but neither is it exorbitantly expensive. We first considered it a luxury item in our budget, but have given up other items to save money rather than deprive ourselves of their delicious coffee. We have given Gevalia products as gifts to family and friends and have always received warm thanks for introducing them to such quality coffee.
Recommended:
Yes
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About the Author
Location: Pleasant Hill, MO USA
Reviews written: 6
Trusted by: 2 members
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