Poor Customer Support Lost this Customer
Written: Aug 24 '01
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Pros: Fast machine, excellent graphics
Cons: Defective floppy drive out of box; very poor customer service
The Bottom Line: Buy only if you are comfortable you won't need customer service.
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| budp's Full Review: Hewlett Packard HP Pavilion 7950 (P5158A#ABA) PC D... |
The HP Pavilion 7950 appeared to be a great machine, but arrived with a defective floppy drive - the heads appeared to be out of standard alignment so the drive worked properly with disks formatted in it, but would not read disks written on other computers. After a very negative experience with HP customer support (which is not a toll-free number) I returned the machine to the point of sale and exchanged for a different brand computer. The machine came with a keyboard that included a number of added-function keys, and very small speakers that did not require an external power source. Good choice of software came installed; the 60GB hard drive was formatted as one partition. Setup was relatively easy. Access to the computer's insides was easy through the removal of a single side panel.
Recommended:
No
Amount Paid (US$): 999.99
Operating System: Windows
Processor: AMD Athlon (K7)
Processor speed: over 1000
RAM: 128
Internal Storage: CD-RW and DVD
Hard Drive (GB): Over 50
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Epinions.com ID:
budp
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Reviews written: 2
Trusted by: 0 members
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