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Opinion Summary
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Jackpot winner but...Pogo didn't pay!
by kathymcd | Jun 20 '07
Dear loyal Pogo.com players, I feel that I must share my most recent enlightenment on pogo.com. I have been a paying member of pogo.com since 2001. On April 18, 2007 I hit the JACKPOT WINNER on my spin! I was in total shock. My win was ...Return to opinion
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Date Written |
Re: LOL, good luck getting your money (Reply to this comment)
by bach48
I too have that problem with Monopoly. I have been playing Pogo since 2001 and have been ripped off by many of there games. They have taken money from my bank accout for Club Pogo, even when I have closed my account. EA sports out sources to India, and if you don't know, that country is out to screw all the Americans they can. I am hoping the FBI will investigate them. They are 1 big scam. Charles.
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Oct 27 '11
2:08 pm PDT
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pogo scam (Reply to this comment)
by dar4ou2
2 yr ago I used my hard earned pogo tokens to enter pogo weekly, daily, mothly drawings, i won 250.00 on weekly drawing, and suddenly, they remeoved my $ so i had to ask them why, they informed me i had cheated, how do u cheat using your tokens on THERE weekly drawing,, I still to this day email them about my 250.00, just to aggravate and make them answer, lmao,
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Jul 01 '11
5:05 pm PDT
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pogo is scam (Reply to this comment)
by dar4ou2
I also won 250.00 in a weekly drawing on march 30th but i'm not getting my money either, as pogo said "I cheated" well how the heck you cheat on THERE OWN weekly drawing, i'm livid
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Jun 21 '09
7:12 am PDT
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LOL, good luck getting your money (Reply to this comment)
by stj0016
I hope you get your money but I'm doubtful. Seems a lot of people have been cheated by Pogo after researching the internet. EA has a lawsuit going on right now re: the game, Spore, which puts illegal stuff on ppls hardware when downloaded, from my understanding. My complaint is simple: I can't even get a fair gameplay in there. I was playing Pogo's Monopoly and my one last opponent had no money, but suddenly was able to buy houses/hotel wayyyy over 14.00 with only 5.00 that she got landing on the Free Parking space (one of many instances). I think Pogo cheats in many ways.
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Oct 15 '08
8:39 am PDT
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what you need to do (Reply to this comment)
by covalux
sent the entire occurance to consumerist.com Something will happen
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May 08 '08
6:31 am PDT
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Re: Re: Re: Same thing happened to me (Reply to this comment)
by trishhooper
You can email me at trishhooper@yahoo.com. I will gladly give you my contact info. They are absurd, what programs? They won't even tell you which ones to get rid of, so how will we ever know? LMFAO! Do they think folks are that stupid??? They are frauds and cheats. Please join my group CHEATEDBYPOGO on MSN Groups.
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Apr 01 '08
6:34 am PDT
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Re: Re: Same thing happened to me (Reply to this comment)
by pamiss45
You have 2 years minus one day from date of win to do something.
I have contacted all winners I can find who have been falsely accused and I am adding their complaints (with their permission) and sending to the BBB.
I intend to file a formal complaint of computer fraud/identity theft with the U.S. Department of Justice this week.
There are just too many of us been accused of cheating by Pogo when we win!!! The burden of proof is on them now!
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Mar 31 '08
9:14 am PDT
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Re: Re: Not just me! (Reply to this comment)
by trishhooper
Check this out that I received from the BBB, this is Pogo's answer now, what a joke!! The email is copied to this response:
BBB CASE#: 57110868
Complaint filed by: Patricia Hooper (More) Consumer Info
NAME: Patricia Hooper
(Less)
Complaint filed against: Electronic Arts, Inc. (More)
Business Info
NAME: Electronic Arts, Inc.
BBB MEMBER: NO
CONTACT: Mr Jeffrey Martinez
ADDRESS: 209 Redwood Shores Pkwy
Redwood City, CA 94065-1175
PHONE: 650 628-1500
FAX: 650 628-1470
Website: www.ea.com
(Less)
Complaint status: Forward Consumer Rebuttal to Business (More)
Activity
Date Activity Description
03/27/2008 Forward Consumer Rebuttal to Business BLT.cf.rtf
03/27/2008 Received Consumer Rebuttal - Send to Business
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(The consumer indicated he/she DID NOT accept the response from the business.)
Oh, my god, this is what they are telling many, many people. Go look at all the complaints on internet. This is absurd, they just do not want to pay. This is a major lawsuit, and me and others will sue!!!! I do not even know how to cheat, this is lame!!!! What a dumb excuse!!!
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03/24/2008 Forward Business Response to Consumer
03/24/2008 Receive Business Response
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Greetings,
"Cheating" or having "3rd party programs" on your computer is something that you may be doing without your knowing. These external programs can be obtained from websites other than www.pogo.com. Our detection system will alert us of certain activity during the normal process of any prize winner. Then an agent will manually review the account for specifics. It appears that your account has been flagged as this and a prize cannot be awarded. I suggest that you review your system and remove and of these programs to be able to be eligible in the future. The results of account audits is internal information only and is not released for public record.
Thank you,
Jeff
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03/24/2008 Re-open a Complaint
01/31/2008 Case Closed - UNANSWERED
01/31/2008 Inform Consumer - Case Closed UNANSWERED
01/31/2008 Inform Business- Case Closed UNANSWERED
01/31/2008 No Response From Business Close UNANSWERED
01/29/2008 Consumer Indicated they were NOT Resolved
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The consumer indicated he/she was NOT directly contacted by the business
They will not even talk to me, told me I needed to talk to their legal team.
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01/28/2008 Inform Consumer - No biz response to 2nd Notice
01/28/2008 No Response received from Business on 2nd Notice
01/15/2008 NMBR-Resend Complaint to Business - 2nd Letter
01/15/2008 NMBR- No response to first notice to business
12/26/2007 Inform Business of the Complaint
Complaint Response Date bumped because: Holiday
12/26/2007 Send acknowledgement to Consumer
12/26/2007 Complaint Validated by BBB Operator
12/21/2007 Complaint Received by BBB
(Less)
Case Description: Failed to pay Jackpot to me. They will not do anything about it, other than send automated emails and do... (More) Failed to pay Jackpot to me. They will not do anything about it, other than send automated emails and do not answer any of my questioins in my email contacts to them. (Less)
Category: Product Issues
Case opened date: 12/26/2007
Case closed date:
Desired Resolution: I want my jackpot of around $3200 that will not pay me for.... (More) I want my jackpot of around $3200 that will not pay me for. (Less)
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Mar 31 '08
8:09 am PDT
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Re: Same thing happened to me (Reply to this comment)
by kathymcd
Wow - I can't believe they refused even a $5 payout, that is pathetic. I understand trying to get away with not paying the large amounts but $5?? SAD!!
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Mar 31 '08
7:51 am PDT
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Same thing happened to me (Reply to this comment)
by kwm_
In March 2008, I won a $5 cash prize and POGO refused to pay.
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Mar 30 '08
7:20 am PDT
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Re: Not just me! (Reply to this comment)
by pamiss45
Yes...You can file a complaint with the BBB on-line...I did. They are good too. They have stayed in active communication with me. I am in the process of getting complaints about Pogo winner's, being falsely accused, together to send to them and the AG'S Office. The more I find - the stronger the case against a company "acting in bad faith".
You can email me for the specifics.
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Mar 22 '08
11:45 am PDT
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Re: Not just me! (Reply to this comment)
by pamiss45
Yes...You can file a complaint with the BBB on-line...I did. They are good too. They have stayed in active communication with me. I am in the process of getting complaints about Pogo winner's, being falsely accused, together to send to them and the AG'S Office. The more I find - the stronger the case against a company "acting in bad faith".
You can email me for the specifics.
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Mar 22 '08
11:44 am PDT
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Pogo Winner Denied Win (Reply to this comment)
by pamiss45
I too won an instant cash prize on 01/31/2008. I immediately responded to Pogo's e-mail to fill in the winner's form. I was issued a winner's badge which I put up by my name and the room and I joked how to spend the money.
On 02/15/08, I was notified n by Pogo e-mail that they had detected that I had used a "cheat" program or an "auto-run" program. I immediately responded that I did not! I asked for any/all information they had on this under the Federal Freedom of Information Act (FIOA). Pogo has refused to give specifics as they know it can be proven it was never on the computer.
I filed on-line: a complaint with the Better Business Bureau (active), the California Attorney General's Office (active), and the FCC (awaiting response).
I encourage all falsely accused Pogo winners to contact these offices to stop this company from "acting in bad faith" and to stop what appears to be criminal activity.
I have numerous complaints like mine that I have found on web sites and am sending those to the BBB and AG's Office.
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Mar 22 '08
11:25 am PDT
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My take on it. (Reply to this comment)
by nomanisland
Please read the terms and conditions.
EA / Pogo can be of the opinion that somebody cheated and disqualify that person for most any reason.
i.e. The rules seem to specify that you may only have one game open at any given time.
If someone fails to close a game window before opening another game, then Pogo can disqualify them from prizes forever.
It's like those rebates that are "limited to availability." Once the two rebates are given out, then the remaining two million forms are worthless. Or if you forget to dot an i or cross a T on the form, then your disqualified for poor spelling/writing or whatever.
The rebates/prizes are at the sole discretion of the company not the customer, so it's tough luck sometimes.
Granted its rude, misleading, bad business etc. to flat-out deny 99.999% of prizes or rebates, but those terms and conditions may make it borderline legal.
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Feb 10 '08
12:35 pm PST
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sensitivity of the information. (Reply to this comment)
by nomanisland
"As far as the details of the date, time and what game, we are not able to provide that information due to the sensitivity of the information."
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Sensitive = liable or possibly self incriminating?
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Sorry, I'm sure y'all spent a lot of time to get the phantom jackpot. Has anyone actually claimed the prize and received it? There may be a happy story too?
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Feb 10 '08
8:35 am PST
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Re: Frauded by Pogo Too (Reply to this comment)
by kathymcd
If you read this Trish email me - I can't find your MSN group. afnomad@cox.net
Thanks
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Jan 02 '08
5:36 pm PST
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Frauded by Pogo Too (Reply to this comment)
by trishhooper
Hey, just thought you would like to know I am gathering names for a pogo.com class action, I do not know how to get ahold of you. I have started an MSN Group called Cheated by Pogo. Please get ahold of me. We are going to do something with these guys. This is not fair, like you I won a jp and didn't get it. I threatened them with a class action and now they will not talk to me, but referred me to their legal dept. What a waste and fraud!
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Dec 16 '07
7:17 pm PST
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Not just me! (Reply to this comment)
by kathymcd
Wow -- I've now had 4 others contact me in the past month that they too lost their jackpot wins...I wonder how many others this happened to? Any thoughts on where to file a complaint, pogo/EA Games is not a member of the BBB.
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Jul 21 '07
11:06 am PDT
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