Bad Shipping, Bad Customer Service, Bad Fulfillment, Good prices and products
Written: Jun 26 '07 (Updated Jun 28 '07)
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I wish I'd checked this site before ordering from Baby Bungalow. I ordered a co-sleeper and accessories and a few small items on June 11, 2007. I didn't get the co-sleeper until June 25, and the rest of the items, came on June 27. After 10 business days had elapsed, I called and e-mailed customer service and got no response the first day, not even an automated message. I was just told to leave a voice mail (I did call after business hours, to be fair, but I think they have voice mail on all the time).
The next day, I got a notice from UPS saying that Baby Bungalow had canceled the shipping for one of my packages. This really made me angry at first.
Then I got this response from Baby Bungalow:
"The co sleeper is shipping direct from arms reach and you should get the rest on wednesday.
Thank You
CUSTOMER SERVICE
BABY BUNGALOW"
If they had notified me first, I would have understood that UPS was canceling the order because the co-sleeper was coming directly from the manufacturer. But there was no acknowledgment of or apology for the late deliveries.
This caused me a lot of anxiety because the entire reason I'm buying this stuff is to get ready for a BABY. The baby is not going to wait for slow shipping. This caused me a lot of worry, and I just don't need that at this stage in my pregnancy.
When I did get the additional items, they substituted a different color for the co-sleeper extension legs I ordered, without asking or notifying me. On the printed order slip, they simply crossed out my color choice and wrote theirs in! At this point, I did not want to even try to exchange them for the correct color, so I am just keeping them. But this is something to keep in mind if color choice is important to you.
Bottom line: if you have a lot of time, don't mind having to pester them, and have a high tolerance for crappy customer service, including incorrect order fulfillment, then the low prices and free shipping might be worth it. Otherwise, don't bother.
Recommended:
No
What product did you purchase or try to purchase? co-sleeper, changing pad, accessories
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About the Author
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