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Orbitz

Orbitz
Overall store rating:  Store Rating: 2.5
Reviewed by 245 customers
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Review Summary About the Author

Customer service nightmare. Hundreds of dollars wasted.

Written: Jul 05 '07

Store Rating: 1.0

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Full Review
Horrible customer service. Emailed customer service who replied to contact another part of customer service. After going through the long automated customer service phone menu, finally connected to a phone rep who barely spoke english. Then they connected me to a busy line. 2nd time connected to wrong customer service. 3rd time finally spoke to someone who seemed to not care about my issue.

Orbitz never mailed me my tickets and I had to buy new tickets at the airlines. Orbitz will not refund the fees they charged me nor the hundreds of dollars spent on airfare. They shuffled me aside to another company where I have to fill out a bunch of claim forms totaling $100 just to process my claim.

Thanks for the honeymoon present bending me over, Orbitz.

Recommended:
No

What product did you purchase or try to purchase? Plane tickets
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Epinions.com ID:
xmochix
Reviews written: 2
Trusted by: 0 members

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