General Reviews of Cellular One Customer Service

General Reviews of Cellular One Customer Service

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About the Author

Weatherboy
Epinions.com ID: Weatherboy
Location: PA
Reviews written: 35
Trusted by: 3 members
About Me: I like driving, outdoors, kids, computers and other things

Aaron the Comision Boy

Written: Aug 28 '01
  • User Rating: Excellent
  • Local Coverage:
  • Plan Flexibility:
  • Customer Service:
Pros:Most Minutes for my buck
Cons:bad sales rep
The Bottom Line: Good price Ok coverage and good customer service

I went into the dealer knew what I wanted and what not so told the kid in there and got it. The bad part was for a coverage area he pointed at a map on the wall and said that its no actual copy of it I thought nothing of it and noticed on the map philly was covered as I was about to take a trip there. So I used my Phone in Philly and came home and got a bill with all the roaming charges while I was in Philly. So I called about three times most said there is nothing they can do my coverage area wasn't including Philly. But the third time I got a nice lady who gave me a new plan in mid contract and made it go back to the date I was in Philly and as well gave me toll-free calling and a wider coverage area. Overall I would say they were good about it but the problem should of never existed. Everyone I know with Cellular one Gets a simular problem just ask as many questions as you can when getting the phone and get documentation. But if you do run into a problem they most likly will fix it up for you.

As for the quality it is goofy sometimes I will be in the city and it fuzzs out and it sure doesn't work 30 miles south in the Valleys but its a unpopulated area they jsut need more tower coverage.

Recommended: Yes


Amount Paid (US$): 29.99

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