I recently purchased a Sirius 3 tent, as was surprised when attempting to use it for the first time that it did not fit the measurement specifications advertised (manufacturer specs). The length of 84" was actually 76", and being 76" tall (6'4"), meant that I was touching the front and rear of the tent when lying down (not great for wet conditions!).
I explained the tent had been used once, and that I no longer have the original packaging, but Altrec agreed to take the tent back for a refund. The buying experience with altrec.com was very nice, but the customer service and willingness to compensate went above and beyond. I wanted to take this opportunity to say thank you to Drew and the altrec.com team!
What product did you purchase or try to purchase? Sirius 3 Tent