Awful customer serviceMay 26 '04 Write an essay on this topic.
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The Bottom Line This company may have good product, but there are many good laptops to be had from companies who care about the customer. Dell does not.
I'm not generally someone who writes reviews, but my experience with Dell was so bad that I feel compelled to warn others. The laptop I bought may or may not be a good machine generally, but we got a lemon. That's not normally a big deal. replace with another and give the product another chance right? Not with Dell. they made me go through a three week ordeal of trying everything to fix it. They never did, and yesterday their techs (stumped I bet) decided the best course of action was to studiously ignore my requests for help. In frustration, I demanded (and may have got) a refund from customer care or whatever they call the return people. To that groups credit, I finally have a return authorization and I'll be rid of this PC once and for all. If Dell had offered the first week to do a swap for a new machine, this would probably have been dealt with and I'd have been a satisfied customer. I accept things get broken, but the response to something like that needs to be immediate and proactive if my return business is a priority. Not with Dell, and they need not worry about me ever buying another of their products.  |
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