Expedia SUCKS
Written: Aug 08 '07 (Updated Aug 08 '07)
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I made a vacation package reservation to Maui with expedia for July 2007 for 9 nights.
We(2 adults,2 kids)arrvied at 10PM, the resort office we had reservations for was closed,just a phone number to call for emergency and for new guests.
We called three times and waited at least 30 minutes in between each calls,no one called or came to help us.
It Started raining, we were tired, hungry, cold, cranky, very disappointed and did not know where to go and what to do.
We called Expedia's 800 number, it connected us somewhere in Phillippines, they kept us waiting on the phone for over 30 minutes each time we called,and they were calling the hotel, when we asked to talk to a supervisor, we were told that the supervisor was not avalible and "not taking calls."
A security patrol officer saw us waiting for a while and felt bad, so he tried to call other hotels and every hotel was full.
At 3AM we found a hotel and the security officer asked us to follow him, the drive was 20 mintes to the new hotel.
EXPEDIA's extreme, uncaring and poor coustomer service created such a unpleasent vacation for us, it felt like we were in a horror movie.
We planned months in advance and made full payments to have a fun vacation but EXPIDEA made our vaction a nightmare. Since then, no one from Expedia has called us to apologize or to give us an explanation for their faults. We paid for the new hotel, on top of the charges for the other hotel, and now they are telling us that the higher management has to decide if they can remburse our hotel payments. I think Expedia gave the worst service I've ever come across in my life.
Recommended:
No
What product did you purchase or try to purchase? Vacation oackage
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Epinions.com ID:
ruhy
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Reviews written: 1
Trusted by: 0 members
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