Customer satisfaction is a lie!
Written: Aug 24 '07
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| Full Review |
I ordered a roller shade with the auto stop option on 4/22/07. I received the order on 5/8/07 and the plastic pin that the instructions show for turning the locking pin broke. I called their customer service that day to order a replacement part. I was told by Regina Gordon I should have the new part in 7 - 10 days.
On 5/31/07 I called and Leslie stated that the replacement order hadn't been submitted. I'm given parts order #BL50559888.
On 6/13/07 I received parts for a continuous loop feed option. I called customer service and spoke to Miesha to place another order.
On 6/29/07 I called customer service and spoke to Furnetta (who sounded like someone who hasn't been doing customer service to long) and she asked me to wait another 10 days. That same morning, I sent an email to customer service requesting a refund as I have these useless shades and can't get the correct part. Cassandra called me back that morning and said they can't take the shades back because their custom and that she would contact the manufacturer to try and get me the parts within the next few days.
On 7/13/07 I sent another email requesting a refund and I still haven't received the replacement part.
On 7/16/07 I called customer service again and spoke to Dari Walton (he was the nicest customer service rep I've ever dealt with from American Blinds). He submitted a new order for the parts. After that call, I continued to look around on American Blinds website to see if I could find an email to Corporate, as the customer service email wasn't getting my problem solved and just adding to my frustration with this company. I did find something and sent an email and 2 days later I got a response.
On 7/19/07 I received an email with a Returns Good Authorization (RGA) # and a tracking # stating they would arrange for a pickup of the order.
Over the next couple of days I sent emails back (replied to the email itself) asking when to expect the pick up and each email was returned for failure of delivery.
On 7/26/07 I called customer service again asking about the pickup and why the emails are being returned. I spoke with Denise Hall and she stated that email was failing because of a move and their system wasn't completely back up. She stated that a shipping label was sent on 7/20 by USPS from the manufacturer.
On 7/27/07 I received an email with the UPS tracking # and link to print the shipping label. I printed it out, made a copy and on 7/28/07 took it over to Staples to be shipped as there wasn't going to be any pick up as previously stated. On 7/27, I also received a replacement part, the locking pin itself, but without the little plastic piece that's needed to turn the pin as stated in the directions.
The product was received on 8/06/07 at the factory.
I'm now trying to get a refund. This was my first time ordering from American Blinds and it's definitely my last. I've ordered window coverings from other websites before and never had a problem. I used this website for this particular order because they had exactly what I was looking for and were considerably cheaper than the other websites I looked at. I was happy with the ordering process and the speed at which I received the product, but am just disgusted with their customer service and getting the correct replacement part.
Recommended:
No
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Epinions.com ID:
kjohnson200
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Reviews written: 1
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