They do not send you what you order - many mixups.
Written: Aug 24 '07
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I have ordered items through their mail order ads in the past so I tried to go to their website to make an order. In fact, I placed two orders with A LOT of stuff for Christmas. The problem with them is they ship you THE WRONG STUFF. You go and review your confirmation e-mails and see you ordered the right thing - but they basically send you what they have or feel like. For example, you may want a New England Patriots Xmas Tree - but they will send you a Green Bay Packers one instead. You may want Gillete Stadium miniature, but they send you Baltimore Ravens Stadium instead.
You call customer service and you get a robot who just reads a script. I was extremely frustrated by the time I called because of all of these order mixups, and they just tell you they will send you a return label, etc. That is still unacceptable because you have to make trips to the Post Office because of their mistakes. I wonder what kind of people they have filling orders there. I almost wonder if they are illegal aliens or someone who just cannot read English. I mean how can you mix up Green Bay with New England?
And another problem is when you cancel orders they still charge your credit card. I have a few open disputes with Amex right now that I am working through. It should not be this hard.
It is a shame because their stuff is lovely, but I will never order from them again. If you MUST order, order from their print ads only and pay over time but NOT with a credit card - that way if they send you the wrong item you are not out all of that money.
Recommended:
No
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About the Author
Location: Fairyland
Reviews written: 17
Trusted by: 3 members
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