Poor customer service
Written: Aug 28 '07
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The ordering process was fine, but the wrong product ended up at my door. After explaining to the customer service person that I did not receive the product as listed on their website, they agreed to ship the correct product and send a return mailing label. However, when we asked if they could expedite the replacement product, they said it was my error and they were doing me a favor by shipping the replacement free of charge. This is not true, and I politely explained to the customer service person the error was on their website, but he would not even consider the notion that I was correct. In the end, I will get the product I ordered, although about two weeks after I placed the order, which is inconvenient at the least. But I'm also left with a bad feeling about spending my money with this company. Customer service is easy when everything goes smoothly, but you really find out what a company is all about when problems arise. This company did not show me much respect as a potential return customer.
Recommended:
No
What product did you purchase or try to purchase? Philips SCD baby monitor
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Epinions.com ID:
sleepybee
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Reviews written: 1
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