Very poor customer service
Written: Aug 29 '07
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Bag Borrow or Steal is a great idea, but the actual company is not managed well in terms of shipping, customer communication and service. I have had more wrong or failed orders and I really tried hard to work with them as I actually have a great need for their product.
My first complaint is that they do not ship the bags in a timely manner. I have paid for overnight shipping countless times only to find that they didn't ship the package for 2-3 days afterward. What is the point of the extra overnight charge then?
My second complaint is that their Live Chat is hardly ever operational and when it is, they cannot answer a direct question, you only get generic answers that just don't help. If you call the 800 number, you get excuses and made to feel like the problem is your fault not theirs.
My thirds complaint is that they have absolutely no customer communication. They do not confirm your order via email so you are left to wonder if they received it. If you log into your account there is no info there either so you are left with calling their ineffective customer service or Live Chat line.
It is such a shame, because I really wish I could like this company, but I am sure that a good competitor will come along and steal their business- then I could actually get a good bag.
Recommended:
No
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Epinions.com ID:
shermeela
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Reviews written: 25
Trusted by: 0 members
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