Awful - one of the worst online shopping experiences I have had
Written: Sep 06 '07 (Updated Sep 11 '07)
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I ordered an in-stock item at the end of July and elected to pay using check/money order as I did not require it immediately.
A week later I received an email confirming that my payment had been received and there would be a 10 business day processing period before the item would ship.
This was an acceptable time frame (albeit excessive compared to other etailers) as I only required the item at around the end of the processing period.
During this time the item went in and out of stock with some regularity and so was not too concerned that the order would be delayed once processing was complete.
However after the processing period had passed I noticed that despite the item still frequently going in and out of stock, my order had not shipped.
Several emails were sent via their webform enquiring about this with only automated replies received (none of which were relevant to my issue).
I finally called them (as the item was in stock at that very moment) and after 25 minutes on hold was told by the CS representative "yes, it does appear that something is wrong - I will forward a note to the warehouse and you'll receive an email in the morning".
Of course by the morning the item was out of stock again and so couldn't be shipped even if instructions to do so were sent to the warehouse.
(Note - I did not receive that "email in the morning" either.)
The next day it came back in to stock but once again the order remained unshipped.
Unfortunately it very promptly went out of stock and remained that way until yesterday evening when I noticed it had returned.
I immediately called as I hoped not to miss my opportunity to remind them that I had an outstanding order.
After 30 minutes on hold I was told virtually the same thing as during the previous call, however shortly afterwards my order changed from 'backordered' to 'in process'.
Today, some 6 weeks since I placed the order, 5 weeks since they confirmed that they had received my payment and 3 weeks since that payment was processed, my order has finally moved to 'shipped' status (or rather UPS have been given instructions that it is about to ship).
Despite the delays they have not deemed it a courtesy to apologise or upgrade my shipping from the standard 'ground'.
Suffice it to say I will never be using this incompetent, uncommunicative company again and recommend to all that they avoid Computers4Sure wherever possible.
Recommended:
No
What product did you purchase or try to purchase? Philips VOIP8411B
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