Good experience, consider buying from their ebay store instead of online store, quick shipping!
Written: Sep 15 '07 (Updated Sep 30 '07)
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I placed an order on Wednesday morning (11:58am eastern time). I had hoped it would ship that day since they say most items ship the same day if ordered before noon eastern time. However, it did ship the next day. I contacted them, via email, the next afternoon asking why it didn't ship the day I ordered. They responded back to me promptly!!!! They also provided me with the tracking number (well before it was actually picked up for delivery.) That night, I also received a confirmation email telling me the item had shipped (with the same tracking number I was sent earlier.)
I received my fairway wood today, very early (10 am) via fed ex. The packaging was fine, but I will agree that they should have some stuffing in there for protection. Lucky me me, my club arrived perfect (I haven't hit it yet, but the appearance looks good.)
Shipping charge is a little higher than other online golf sites, Golfsmith & Golf Galaxy to name a couple. However, considering the shipping time table between the sites, Rock Bottom delivered the quickest.
Next time I order, I will try and make it over $50.00 for the free shipping, which is a nice offer.
To summarize, this is what should be changed. Please add stuffing or some kind of protection when shipping the clubs. This would easily avoid any negative feedback you have received for damaged items. Otherwise, I am overly satisfied. Thanks!
Update (9/17/07):
Also, just to add. I recently realized I made the mistake of buying via their website instead of via eBay where I could have saved myself $10-$15 more. Their price for the same item was listed $10 less than what they have on their website (via Buy it now.) Am I Disappointed, yes. I am usually very good about finding the lowest price possible, and usually check eBay. I did contact their customer service to voice my disappointment (did not demand anything since I was the one who made the mistake.) However, I won't make the same mistake twice. I will update once/if I hear back from them.
Update (9/19/07):
I never did hear back from them with my feedback. Honestly, I am not surprised given the volume of service they do. I WILL continue to shop with them as they are the best deal on the net for golf stuff.
Recommended:
Yes
What product did you purchase or try to purchase? BURROWS GOLF- MAC POWERSPHERE FAIRWAY WOOD
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dvdcoma
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Reviews written: 4
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