Don't Count on Their Costumes for Halloween.
Written: Oct 26 '07
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On October 13th, I order three Grease Costume Jackets for me and my friends. We were all going to dress up as Pink Ladies from the movie--it was going to be very cute. Alas, Costume SuperCenter let us down.
Ordering on the site was easy, and it had an easy to use interface. Its also part of the Ebates refund system so I thought wow, free shipping, decent prices (I found a site that was dollar cheaper but they were out of my friend's size) and rebates from Ebates--this site is great. Plus they said they would ship the same day if ordered by 1pm.
So I waited, and I waited and I waited--no Jackets. Then I got to digging around in my email--I had missed the email where they said our Jackets were back ordered. It said nothing about them being out of stock when I ordered them on the site. But I thought okay--as long as we can get them by the party--no problem. So I called their service line and talked to a nice young man who said there was no reason those Jackets should be back ordered, but let me check in the warehouse and I will call you back. I got no return call. When I called the company the next day--all I got was a busy signal. Their customer service line is not so helpful.
So I tried another approach. I emailed the company to cancel my order,cause I needed them before they could possibly send them. I also expressed how disappointed I was with their customer service in my email, but I was nice about it. I got an email in return that simply said you order is canceled. No we are sorry or anything. I will avoid this site in the future and you should too or you will be wearing a "This is my costume" T-shirt from Wal-mart instead of the cute costume you had in mind.
Recommended:
No
What product did you purchase or try to purchase? Grease Costume Jackets
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About the Author
Location: South Texas
Reviews written: 517
Trusted by: 51 members
About Me: Just got back from and Anatomy and Physiology Conference in Tulsa.
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