Unacceptable Customer Service
Written: Nov 09 '07
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I ordered a Plantronics Voyager 520 headset from buy.com on 10/8/2007. The product arrived on 10/15. My callers noticed a lot of feedback on their end, and my end seemed to have a lot of static. Other people with Voyager headsets didn’t not seem to have this problem, so on 10/24 I contacted Buy.com through their customer service email (the only listed method on the site). I received a reply on 10/26 saying that they are looking into the matter. The reply also mentioned that I could request a phone number if I felt my need was urgent or too difficult to explain via email. I requested the phone number on 10/27. On 10/29, I received this number: 1-800-800-0800. This number is listed on their site as the number to call for orders.
By 11/5, I had not heard anything back from Buy.com, so I called. I received three busy signals before getting through. The woman I talked to said there was nothing they could do about my defective order because I had already passed the 14 day return limit. I insisted that I had contacted Buy.com via email 11 days after receiving my headset. She said she would put my request through to the corporate office.
On 11/8 I received an email stating that Buy.com could not refund my order because I had exceeded the 14 day return policy.
I called the 1-800 number again on 11/9. I waited 40 minutes to talk to someone, explaining that this situation was unacceptable. I paid $45 for the headset, found it defective, and contacted Buy.com. They gave me the runaround until well after my 14 days had passed. The man I talked to said the 14 day policy starts the day Buy.com ships the order. I asked how I could know something was wrong with the product while in transit to me. He could not provide me with an answer. I then called Plantronics who agreed to repair the headset for me.
Buy.com’s customer service and business policies are unacceptable.
Recommended:
No
What product did you purchase or try to purchase? Platronics Voyager 520 Headset
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Epinions.com ID:
morganbaughman
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Reviews written: 1
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