Bait-and-Switch Sales Tactic, Disappointing Experience
Written: Dec 02 '07
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I would never purchase from this company again. I ordered the full version of MS Office 2007 Small Business. However, the shipment I received contained a generic letter explaining they are out of stock, but the enclosed UPGRADE version and compliant pack (an old version of MS Office 2000) would work just the same. Although this still technically worked, it is NOT what I paid for. I checked the website and it STILL shows the full version is In-Stock. I called several times to complain and they finally issued me a credit for the price difference between a full version and the upgrade version, which was an $80 difference. If I had not called, this company would have made an extra $80 profit on my order. I chose them first because they had the cheapest price, but if I hadn't called and demanded a credit, my purchase would have been more expensive than their competitors. I am glad they finally issued me the credit, but disappointed in their sales tactics. If I knew this was going to happen, I would not have shopped with this company.
I hope that sharing my experience will help prevent others from having a similar bad experience with this merchant.
Recommended:
No
What product did you purchase or try to purchase? MS Office 2007 Small Business
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Epinions.com ID:
unhappycust00
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Reviews written: 1
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