Poor Product

Dec 15, 2007
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Krups XP1500's plastic parts are of very poor quality and easily crack and break under ordinary use. This includes the handle for the basket and the handle for the caraffe. Castings are very thin and are of poor quality ABS plastic. This coffee maker is a far cry from the Krups coffee maker it replaced. The earlier coffee maker was very well constructed and is now replacing the newer Krups XP1500 coffee maker.

The basket handle broke off within the first year of ownership and the handle for the caraffe broke at almost the two year point.

Krups does not respond to complaints or questions relating to replacement parts for their products. Exceptionally poor customer service.

How far down a good company has fallen.

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