Excellent Customer Service
Written: Dec 29 '07
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When I waited too late to purchase my son's guitar for Christmas, I was frantically searching the Net for one and found it at Sweetwater. I was amazed at their customer service. They called me immediately after I placed the order because I had checked that it was a gift and I had used my business address. The guy was so nice and told me they were always there if we had questions or concerns about the product once it arrived.He gave me his number and extension and his assistant's number and extension. The order shipped super fast.
On Christmas Eve, when I realized I was one gift short for this same child, I was able to order a gift certificate on-line and have it e-mailed to me so that I could wrap it. Most websites will only mail them.
Then today when my son used the gift certificate, we received an e-mail a short time later saying the items had shipped. Not to mention the shipping was free!
They've won our business (for as long as this music phase lasts).
Recommended:
Yes
What product did you purchase or try to purchase? Epiphone Les Paul Standard
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sea_starfish
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Reviews written: 1
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