No phone number for customer service!
Written: Jan 03 '08
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I ordered three pairs of shoes from this site and two of the pairs had problems. One pair was the wrong color and the other pair was stuffed with a shoe horn that could not be removed. I sent two emails requesting assistance and have only received auto-replies. There is no phone number listed on the site! and there does not seem to be any other method of customer service besides auto-form. I went ahead and re-ordered one of the pairs in the hopes that I would get the right color this time, but in doing so I had to pay an additional $6.95 for shipping as per their policy. I still have the original two pairs to return, and I suppose I will have to eat the cost of the return in order to get my original order money back- then file for postal compensation somehow. All in all, a difficult turnaround for me due to 6pm.com's error. I just wish they would stand by their customer service and send me a pre-paid return. So far I have heard nothing. Unfortunately, I have to give a Thumbs down on this one!
Recommended:
No
What product did you purchase or try to purchase? shoes/boots
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Epinions.com ID:
dh12
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Reviews written: 1
Trusted by: 0 members
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