Horrible Experience - No Customer Support.
Written: Jan 15 '08 (Updated Jan 15 '08)
| Ease of Ordering: |
 |
|
| Customer Service: |
 |
|
| Selection: |
|
|
| On-Time Delivery: |
|
|
|
| Full Review |
I pre-ordered a Gibson Robot Guitar at their store on 1-11-08. Received a email verifying my purchase. Checking my order status showed "approved order". On 1-14, I emailed customer support asking for status, and received no reply. On 1-15, called their customer support, who said there was a problem with my credit card. My credit card company said there was no problem, that no order had been placed. Called customer support back, and after holding for 10 minutes, was told that they took more orders than they actually had product to fill them, and in truth, that was the hold up. There was no contact from them to me about this order, nor was it updated to show any problem on their web site. This is a horrible way to do business. They must take their business model from the airlines. Don't buy from these people.
Recommended:
No
What product did you purchase or try to purchase? Gibson Robot Guitar Pre-Order
|
|
|
|
About the Author
Reviews written: 1
Trusted by: 0 members
|
