Poor service, and delivery time, No phone support. Slow Email response. Poor customer WEB support.
Written: Jan 26 '08 (Updated Jan 26 '08)
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Placed an order on 1/1/08 and received a UPS tracking number on 1/2/08, I thought Great! The UPS tracking info never changed until I went to their site and EMAILed them a query about my order on 1/10/08. There is no way to Talk to iKitchen about your order. The next day 1/11/08 there was finally activity on the UPS tracking site. I received my order on 1/15/08. As of 1/15/08 I still haven’t received a reply to my Email, I guess that “We will attempt to answer your inquiry within 72 business hours” really does mean ATTEMPT. The FAQs and Customer service sections of their WEB site are useless, and seem to protect iKitchen very well. Unfortunately the Coffee Maker was defective. The return request email form on the iKitchen site says to expect a reply with the RMA# in 5-10 days. Since I’m still waiting for a reply from my first EMAIL; I decided to use the Cuisinart Warranty and return the Coffeemaker to Cuisinart. The customer service representative who I TALKED at Cuisinart was very helpful, and a new coffee maker is on the way.
I feel iKitchen is very iKitchen oriented verses customer oriented. I should have checked their ratings before ordering from iKitchen. They have a great looking site but very poor customer service. Feels like they are fly-by-night and in it just for the money. I won’t buy from them again.
Recommended:
No
What product did you purchase or try to purchase? DTC-975BKN Cuisinart 12-Cup Programmable Thermal Coffeemaker
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Epinions.com ID:
mjpoplaw
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Reviews written: 1
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